800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Job Title: Dispatcher – Pest Control Department: Pest Control Reports To: Pest Control Manager
Date:
Summary Perform diversified duties to direct drivers and schedule service of Pest Control Technicians. Under direction, use knowledge of data entry and company services and procedures to calculate customer needs, schedule driver assignments and oversee order and delivery process.
Essential Duties and Responsibilities:
- Prepare drivers daily schedule for delivery and service of Commercial & Residential Services product lines. (With a likely daily emphasis on a primary service)
- Must have an in-depth knowledge of company services and procedures to determine customer requirements.
- Calculate and maintain necessary (example-degree-day statistics) to determine delivery schedule.
- Printout daily delivery invoices.
- Open and close accounts according to established procedures.
- Handle customer service and driver related problems and review with management as needed.
- Observe, convey, contribute to and enforce all company rules and regulations including housekeeping, safety and confidentiality of information.
- Perform other duties assigned or necessary to efficiently and effectively accomplish the responsibilities inherent to this position.
- Provide assistance during non-office hours as requested.
- Complete or assist with any and all company duties as requested
Supervisory Responsibilities
- No direct reports, although will give daily directives to technicians
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Use computer, printer, data terminal, calculator, radio and other usual office equipment.
- Ability to interact with company personnel and customers in a polite and professional manner.
- Maintain excellent dispatching skills including the observance of all company rules, confidentiality of all company information. Be available to work extended hours during peak seasons.
Education and Experience
- High School Graduate or comparable, some college preferred
- Experience with PC: Windows, Excel, Word, Access and Outlook
- Customer Service experience
Language Skills
- Excellent communication skills.
- Must have the ability to read and write the English language
Mathematical Skills
- General math skills at a high school graduate level.
Reasoning Ability
- Moderate level as is required to respond to customers, technicians and dispatchers and to provide solutions to inquiries.
Certificates, Licenses and Registrations N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Dispatcher is required to work extended hours during peak seasons as needed.
- Position requires long periods on a computer screen and keyboard.
- Position also requires heavy telephone and computer usage
- This is a non-safety sensitive position
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Dispatchers positions is mainly performed in an indoor, climate controlled, non-smoking environment.
- Working hours Mon/Fri (7am – 5pm with 1 hour lunch) - Saturday scheduled thru the season depending on demands of business.
- No Smoking in company building and on customer property.