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Customer Service Representative I - Mansfield
MOUSER ELECTRONICS INC
MANSFIELD, TX
Added 9 hours ago
Warehouse Supervisor - Overnight - Mansfield
MOUSER ELECTRONICS INC
MANSFIELD, TX
Added 9 hours ago
Accountant- Mansfield
MOUSER ELECTRONICS INC
MANSFIELD, TX

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MOUSER ELECTRONICS INC

Customer Service Representative I - Mansfield

MANSFIELD, TX, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Job Identification 31017 - Job Category Sales-Customer Service - Degree Level High School Graduate - Job Schedule Full time - Job Shift Day - Locations MANSFIELD TEXAS (On-site) - Shift Start Time 8:00 AM - Shift End Time 5:00 PM - ACCOUNTABILITIES and ESSENTIAL FUNCTIONS Successful completion of CSA and CSR Training is key Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures Able to comprehend and easily maneuver through various computer programs Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence Provide basic product information to customers, such as part compatibility, price, availability, etc. Determine customer expectations and provide options for resolution to meet their needs Maintain specified pricing guidelines and obtain approvals from Management for any exceptions Retain current customer contacts and expand product knowledge utilizing all available resources Always consider the impact of decisions before execution Adhere to the required daily work schedule and be flexible based on the needs of the business Generate new and repeat sales by providing product and technical information in a timely manner Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership Make suggestions and pursues sales possibilities beyond customer-initiated requests Increase sales and average order size by means of cross-selling, up-selling and add-on sales Constantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts. Expands product knowledge utilizing all

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Skills

Customer service
Sales
Corporate social responsibility
Organise information
Product knowledge
Focus on service
Upselling

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Open jobs in the United States

Customer Service Representative I - Mansfield

Warehouse Supervisor - Overnight - Mansfield

Accountant- Mansfield