Warehousing & Logistics Customer Service Specialist
Competitive Pay | Remote (Zelienople, PA based) | Full-Time
RitterTech, an MCE Company
Are you the kind of person who keeps things moving -- someone who thrives in a fast-paced environment, stays on top of open orders, and makes sure customers always know what is happening with their shipment?
As a Warehousing & Logistics Customer Service Specialist at RitterTech, you will be the central point of contact for order management from release to delivery. You will manage pick tickets and transfer orders in Prophet 21 (P21), coordinate with the warehouse, purchasing, and sales teams, and keep customers informed every step of the way. This is a high-ownership role for someone who is organized, accurate, and driven to close every open issue.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Medical, dental, and vision coverage.
- Company-paid life, AD&D, and short- and long-term disability insurance.
- 401(k) with a generous company match.
- Generous PTO and paid holidays.
- Tuition reimbursement.
- Paid parental leave.
- Employee Assistance Program (EAP).
- Voluntary benefit products.
What You'll Do
Order & Shipment Management
- Enter, change, and confirm sales orders in P21 accurately and same day, from phone, email, EDI, and customer portals.
- Check stock, allocations, and lead times before committing ship dates.
- Schedule outbound shipments, select carriers and freight terms (LTL, parcel, will-call, drop-ship), and book expedites when needed.
- Track shipments and give customers proactive updates on delays, partials, and delivery exceptions.
- Manage backorders and open orders: follow up on aging lines and keep promise dates current.
Pick Ticket Management
- Generate, release, and prioritize pick tickets in P21 based on ship dates, carrier cutoffs, and hot orders.
- Monitor open and unconfirmed pick tickets daily; resolve holds, shortages, and bin discrepancies with the warehouse.
- Reprint, edit, or cancel pick tickets when orders change so the floor always works from current paperwork.
- Confirm shipments in P21 and ensure tracking, packing lists, and invoices go out correctly.
Light Assembly Coordination
- Create and track assembly and kitting orders tied to customer sales orders.
- Confirm component availability before release and flag shortages to purchasing.
- Communicate assembly priorities and due dates to the assembly team; update customers on completion timelines.
- Close completed assemblies in P21 so finished goods are available to ship.
Logistics & Carrier Management
- Maintain carrier accounts, ship-via codes, service levels, and freight terms in P21 and shipping software.
- Onboard new carriers: collect insurance certificates, W-9s, and rate agreements.
- Compare LTL, parcel, and expedited options to select the most cost-effective method.
- Schedule pickups, manage carrier cutoffs, and coordinate dock appointments.
- Audit freight invoices against quoted rates and resolve billing discrepancies.
- Manage customer-specific shipping requirements: third-party billing, collect accounts, routing guides, and special labeling.
3PL Inventory Monitoring & Transfers
- Monitor inventory levels at third-party logistics (3PL) warehouses daily against Distribution Center demand, open orders, and replenishment targets.
- Reconcile 3PL inventory reports with P21 on-hand quantities and resolve variances.
- Plan and create transfers from 3PL locations to the Distribution Center so stock arrives before it is needed.
- Flag excess, slow-moving, or short stock at 3PL locations and recommend rebalancing to reduce costs.
Returns, Claims & Issue Resolution
- Process RMAs, credits, and replacements according to company policy.
- File and follow up on freight claims for damaged or lost shipments.
- Investigate shipping errors and short shipments, document root cause, and escalate with a recommended fix.
Help Desk & Reporting
- Monitor the warehouse help desk queue in Freshservice; triage, categorize, and assign incoming tickets.
- Update tickets with status, notes, and resolution; close within agreed response and resolution targets.
- Run and work open-order, backorder, past-due, and open pick ticket reports in P21.
- Spot recurring issues and help write or update SOPs and help desk knowledge base articles.
Qualifications
What We're Looking For
Must Have:
- 2 or more years of experience in customer service, inside sales, or order entry -- preferably in wholesale distribution.
- Experience entering and managing orders in an ERP system.
- Working knowledge of Microsoft Outlook and Excel (filters, sorting, basic formulas).
- Strong data-entry accuracy suited to high-volume order work.
- Clear, professional communicator by phone and in writing -- including with frustrated customers.
- High school diploma or GED.
Nice to Have:
- Hands-on experience with Epicor Prophet 21 (P21) -- a strong advantage in this role.
- Background in industrial automation, electrical, or MRO product lines.
- Familiarity with EDI orders, vendor-managed inventory (VMI) programs, or drop-ship processes.
- Bilingual in English and Spanish.
- Associate's or bachelor's degree in business, supply chain, or a related field.
About RitterTech
Founded in 1951 and headquartered in Zelienople, PA, RitterTech is one of Parker Hannifin's flagship authorized distributors, specializing in fluid power, hydraulics, and pneumatics across the industrial and mobile markets. With locations in Pennsylvania, Wisconsin, Illinois, and Michigan, RitterTech's team delivers the technical depth and hands-on service that customers have relied on for over 70 years.
RitterTech is part of Motion and Control Enterprises (MCE), a top-50 national industrial distributor with 25+ subsidiaries across 18+ states. Being part of MCE gives RitterTech the resources and infrastructure of a major national platform while keeping the customer-focused culture and technical expertise that have always set the team apart.
RitterTech and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.
If you are organized, ownership-driven, and thrive when every order gets across the finish line, we want to hear from you.
Apply today -- it only takes a few minutes.
MCE does not accept candidate submissions from third-party recruiters or agencies. Any resumes or candidate information submitted without a prior written agreement in place will be considered the property of MCE, and no fees will be paid.
Recruiters and agencies are directed not to contact MCE employees directly regarding this or any of our other open positions.
