Service Department Associate (Full-Time) Morrison Industrial Equipment | Mason, MI Morrison Industrial Equipment is hiring a Full-Time Service Department Associate for our Mason location. If you're organized, customer-focused, and looking for a career with growth opportunities, we'd like to hear from you. Location: 575 Jewett Rd., Mason, MI 48854 Schedule: Monday-Friday, First Shift Hours: 40 hours per week, with overtime opportunities Pay: $20-$24 per hour, based on experience What You'll Do
- Open, process, and monitor service work orders
- Update customers on repair status and timelines
- Prepare and process repair estimates
- Process warranty claims
- Coordinate with technicians to support efficient scheduling
- Answer phones and assist customers professionally
- Support rental inquiries, quotes, and deliveries
- Perform other related duties as assigned
Qualifications
- Strong organizational and multitasking skills
- Self-motivated with a willingness to learn
- Excellent problem-solving abilities
- Strong customer service and communication skills
- Basic mechanical knowledge
- Intermediate Microsoft Office 365 skills (Outlook, Word, Excel)
- Valid driver's license with a good driving record
- Ability to pass a pre-employment drug screen, physical exam, and background check
Benefits
- Medical, dental, vision, life, disability, and FSA benefits available on Day 1
- Paid time off and paid holidays after 90 days
- 401(k) with company match of 50% of the first 6% contributed (up to $2,500 annually)
- Employee referral program
- Wellness program
- Employee Assistance Program (EAP)
About Morrison Industrial Equipment Morrison Industrial Equipment is a family-owned company with more than 70 years of success serving customers throughout Michigan. We provide a supportive work environment, strong training programs, competitive benefits, work-life balance, and opportunities for career advancement. Apply today and build your future with Morrison Industrial Equipment.
