Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Customer Service Representative I Reporting To: Supervisor, Sales Customer Service Work Schedule: Fully Remote or Hybrid if Local - Salt Lake City, UT Moog Medical Devices Groupdesigns, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES. Our Medical Devices team in Salt Lake City, UT is looking for a polished, entry-level Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment. While we're excited to offer this position as fully remote, the ideal candidate will also live within a commutable distance from our SLC facility to attend in-person training and provide periodic on-site support as needed. Shift: Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM(regular schedule is a 9/80 rotational Fridays off). To be considered for this Customer Service Representative I role, here's what you'll need to bring with you: * High School Diploma or equivalency (GED) required. * Related experience and/or training in customer service, call center, or similar role preferred. * Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. * Ability to work independently or as part of a team. As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for: * Assisting customers by email with questions, service requests, order placement, accounting needs, and product support. * Process customer orders and requests for product repair into an ERP/order entry system. * Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines. * Support and initiate pricing dispute process. * Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner. * Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info. * Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed. In return, we care for you by providing incredible "work perks" including: * Financial Rewards: Great compensation package, bonus opportunities, matching 401k and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts * Work/Life Balance: Flexible paid time off, holidays and parental leave program * Health and Wellbeing: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages * Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs * Collaborative and Welcoming Culture: Warm, respectful, family-like environment rooted in our 12 core values. Enhanced by multiple employee-led Employee Resource Groups, and various team-building activities, delivering a truly open and supportive... For full info follow application link. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran