Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!
The Dispatch Lead may function as a dispatcher for an assigned region but be a resource for the entire department, ensuring that the center, equipment, and supplies are in good working order and ready for the day. Any issues will be reported to the proper department. The Dispatch Lead will also function as a Training Officer.
Essential Duties and Responsibilities:
- Function as a Dispatcher as needed
- Provide support and assistance to the communication center staff to help them achieve maximum performance
- Communicate information to field employees clearly, gather information from the field regarding company issues, and report and help resolve issues
- Completes all required documentation neatly, correctly, and on time
- Be an educational resource for communication center employees
- Identify customer processes that lead to enhancements of service
- Provide support to crews by acquiring needed resources
- Assist with orientation classes
- Reinforce and uphold the goals and objectives of the new employee orientation program
- Facilitate the smooth transition for new hire employees as well as continuing employees with expanding and/or changing job responsibilities
Physical Demands:
- Must be able to sit for long periods of time
- Must be able to hear well
- Must be able to speak, write, and understand English fluently
Qualifications:
- Minimum of a high school diploma or equivalent.
- Prior Dispatch or medical experience preferred.
- Knowledge of medical terminology.
- Proficiency in spelling and writing English.
- Strong communication skills and ability to work in a team environment.
- Customer service experience
- Ability to deal with high stress situations.
- Working knowledge and proficiency of electronic communication.
- Able to quickly manage and transition between various tasks while maintaining attention to detail.
- Self-confidence, emotional stability, good judgment, and tolerance for high stress
- Possess good verbal communication skills
- Ability to handle adverse situations effectively
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.
What We Offer:
We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.
- Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
- Retirement Plans: 401K and Roth 401K, with a company match
- Paid Time Off
- Employer Paid: Basic Life Insurance and Long-Term Disability
- Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
- Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education
Who We Are:
For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.
MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.
If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!
Statement of Equal Opportunity Employment :
It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
