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Added 1 day ago
Maintenance Technician I - Cornerstone
Millennia Housing Management
Cleveland, OH
Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above · Must possess superior customer service, communication, and interpersonal abilities
Added 1 day ago
Maintenance Technician I - Jernigan Gardens
Millennia Housing Management
Orlando, FL
Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above · Must possess superior customer service, communication, and interpersonal abilities
Added 1 day ago
Custodian - Jernigan Gardens
Millennia Housing Management
Orlando, FL
Must possess superior customer service, communication, and interpersonal abilities
Added 1 day ago
Banquet Houseperson - PT
Millennia Housing Management
Cleveland, OH
Added 4 days ago
Dishwasher
Millennia Housing Management
Cleveland, OH
Must have the ability to work a flexible schedule and late hours when necessary · Must have the ability to report to work on time and on a regular basis
Added 5 days ago
Maintenance Technician II-Janel Terrace
Millennia Housing Management
Fremont, OH
Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above · Must possess superior customer service, communication, and interpersonal abilities
Added 7 days ago
Maintenance Technician-Plateau Village
Millennia Housing Management
Mount Dora, FL
Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above · Must possess superior customer service, communication, and interpersonal abilities
Added 7 days ago
Assistant Property Manager - Hubbard Gardens
Millennia Housing Management
Indianapolis, IN
Must have strong computer experience in MS Word, Excel, and Outlook; Onesite experience a plus · Must possess superior customer service, communication, and interpersonal abilities
Added 7 days ago
Leasing Consultant-Davis Creek
Millennia Housing Management
Indianapolis, IN
Must possess superior customer service, communication, and interpersonal abilities
Added 7 days ago
Property Manager-Kona Villa
Millennia Housing Management
Owosso, MI
Must possess superior customer service, communication, and interpersonal abilities
Added 7 days ago
Custodian - Peace Lake
Millennia Housing Management
New Orleans, LA
Must possess superior customer service, communication, and interpersonal abilities
Added 7 days ago
Leasing Consultant-Davis Creek
Millennia Housing Management
Portage, MI
Must possess superior customer service, communication, and interpersonal abilities
Added 8 days ago
Cook - PT
Millennia Housing Management
Cleveland, OH
Must have the ability to work a flexible schedule and late hours when necessary · Must have the ability to report to work on time and on a regular basis
Added 9 days ago
Maintenance Technician-St. Antoine Gardens
Millennia Housing Management
Detroit, MI
Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above · Must possess superior customer service, communication, and interpersonal abilities
Added 11 days ago
Guest Services Agent
Millennia Housing Management
Cleveland, OH
At least 2 years of related experience required
Added 12 days ago
Leasing Consultant-The Statler
Millennia Housing Management
Cleveland, OH
Must possess superior customer service, communication, and interpersonal abilities
Added 15 days ago
Maintenance Technician I - Westview Apartments
Millennia Housing Management
Youngstown, OH
Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above · Must possess superior customer service, communication, and interpersonal abilities
Added 15 days ago
Group Sales Manager
Millennia Housing Management
Cleveland, OH
Added 15 days ago
Catering Sales Manager
Millennia Housing Management
Cleveland, OH
Added 16 days ago
Sous Chef
Millennia Housing Management
Cleveland, OH
Added 19 days ago
Director of Security
Millennia Housing Management
Cleveland, OH
Added 19 days ago
MH
Dishwasher (Part Time)
Millennia Housing Management
Cleveland, OH
- Part-time
Must have the ability to work a flexible schedule and late hours when necessary · Must have the ability to report to work on time and on a regular basis
Added 19 days ago
Houskeeper - Hotel
Millennia Housing Management
Cleveland, OH
At least 1 years of related experience required
Added 19 days ago
Banquet Server - On Call
Millennia Housing Management
Cleveland, OH
At least 2 years of related experience required
Added 19 days ago
St. Clair Ballroom Banquet Server - On Call
Millennia Housing Management
Cleveland, OH
At least 2 years of related experience required

Millennia Housing Management

Group Sales Manager

Cleveland, OH, United States

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Job details

Posting language: English

Original job description

Position Overview The Group Sales Manager, you are responsible for representing the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Marriott experience is preferred but not necessary. Essential Functions and Responsibilities

Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services,
Actively up-sell each business opportunity to maximize revenue.
Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits for respective accounts and participates in tradeshows, industry and customer events.
Conduct site inspections, familiarization trips and other related functions to develop potential group business visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
Entertain all group contacts while on property and in the market place. Sales managers' may be required to entertain outside of normal office hours.
Communicate all developments in your specific marketplace to the DOSM/ADOS and generate promotional ideas as well as activities in your specific market.
Ensure that business is turned over properly and in a timely fashion for quality service delivery as well as detailing of a small portion of groups.
Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
Extensive travel to all national markets based on the direction of the promotional plan.
Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
Maintain the highest ethical standards while representing Hotel Paradox.
Maintain effective communication with all hotel departments.
Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience

At least two (2) years' experience as a Sales Manager, preferred
Associate or bachelor's degree with an emphasis on Hotel Management, Business Administration, Marketing or Communications, preferred
Proficient in Microsoft Office (Word, Excel, Outlook)
Multi-tasking skills
Experience CI/TY, preferred
Ability to travel 2-4 times per year

Salary plus benefits and bonus incentives. Work Conditions & Physical Demands

Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills – works well across functional areas - excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Sales
Customer relations
Sales activities
Inspection
Sales strategies
Business processes
Quote prices
Customer experience
Communication skills
Hotel operations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Multitasking
Work independently
Support managers
Collaboration
Relationship building

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