About Us:
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.
We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:
- Enjoy a 'chill' work attire
- Be part of a rapidly growing concept
- Develop into a chocolate-tasting expert – other chocolates will never taste the same
- Become a valued member of a cool team and local neighborhood community
- Embark on a journey with us where there is room to grow and develop internally
Come shake things up with MilkShake Factory! Exciting news - we're expanding our operations coast to coast!
What we are looking for:
• Leaders, not bosses. Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience
• Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!
ESSENTIAL FUNCTIONS
- Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
- Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
- Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
- Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
- Team up with the Manager to exceed regulatory health and safety standards.
- Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
- Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
- Generate concise reports on retail performance for Manager review.
- Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
- Keep those POS register systems ticking perfectly at all times.
- Ready to lead with style and substance? Let's shake things up at Milkshake Factory!
REQUIREMENTS
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
- Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- Composure, positivity, flexibility, and time management ability necessary to succeed in a
- performance-driven retail environment
- Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
- Ability to plan and prioritize workload
- Knowledge of Microsoft Office
- Ability to lift and/or handle packaged goods and materials up to and including 25lbs