Job Title: Food Server – Food & Beverage
Reports To: General Manager / Operations Manager / Director of Operations
Position Type: Full-Time / Part-Time
Job Summary:
The Food Server is responsible for providing excellent service to guests, taking and delivering food and beverage orders, and ensuring a positive dining experience.
Key Responsibilities:
- Customer Service: Greet each guest with a friendly, respectful, and welcoming demeanor. Take food and beverage orders accurately and efficiently.
- Order Delivery: Deliver food and beverages to guests in a timely manner. Ensure orders are correct and meet guests' expectations.
- Menu Knowledge: Maintain a thorough knowledge of the menu, including daily specials and any changes. Be able to answer guests' questions and make recommendations.
- Cleanliness and Organization: Maintain cleanliness of the dining area and tables. Assist in setting up and clearing tables.
- Professional Conduct: Treat all co-workers with respect. Lead by example every day and follow all other critical policies, including INTEGRITY, CUSTOMER SATISFACTION, and EFFICIENCY.
- Cash Handling: Follow all company cash policies, cash audits, and cash accountability when handling guest payments.
- Safety and Security: Keep a diligent watch of the location and report any suspicious activity. Call 911 if there is an emergency, robbery, or theft incident – never attempt to stop a robber.
Personal Appearance:
The Food Server position requires a professional and crisp image. This includes no visible obscene tattoos or piercings, natural hair colors, and professional hairstyles that are not distracting to the guest experience. Makeup must be modest and professional. Males are encouraged to be clean-shaven each day. Full beards and other facial hair are allowed but must be kept trimmed to no longer than ¼ inch in length. Acrylic fingernails are not allowed. Nail polish and jewelry must be modest (watch and ring). Uniforms must be clean and pressed prior to each shift. Males and females with shoulder-length hair must keep it tightly and smoothly restrained in a bun or ponytail.
Physical and Hour Requirements:
- Ability to lift 30-50 pounds.
- 100% attendance expectation with the exception of approved time-off requests.
- Ability to stand and walk 100% of the time during the scheduled shift.
- Ability to be productive all hours of the scheduled shift and work in a fast-paced, sometimes stressful environment.
- Ability to stand in one place for several hours.
- Ability to reach above the shoulders and bend all hours of the shift.
- Ability to ambulate through the entire square footage of the store assigned and/or airport as well as the employee parking lot.
Star Concessions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.