Regional Manager
Job Title: Regional Operations
Department: Operations
Reports To: Director of Operations
Job Summary
This role plays a key part in supporting and maintaining connections with the stand managers and team members at all governing locations. The position is responsible for their locations' abilities to grow a profitable operation while maintaining the preservation of 7 Brew's culture, mission statement, and values and will contribute directly to the success of our mission and growth.
Key Responsibilities
• Lead and oversee stand managers to achieve performance goals.
• Educates and empowers managers to identify growth areas in stand operations and realize consistent improvement over time.
• Provides regular feedback and support to teammates.
• Works regularly in their stands to maintain connection to daily operations and stay relatable to frontline crew members.
• Empowers managers to maintain a low cost of labor while ensuring quick wait times and short lines.
• Works with their stands to track inventory, smallwares, and parts/equipment, to maintain a low cost of goods sold through eliminating waste and accurate counting/ordering.
• Holds management team accountable for adherence to applicable maintenance schedules, inspections, procedures, and government regulations.
• Is always developing new leaders to step into upcoming roles, regardless of current or future needs.
• Promptly implements and communicates directives from upper management.
• Collaborate cross-functionally with internal teams to support business initiatives.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Analyze performance data and provide recommendations for process improvements.
• Manage projects and timelines, ensuring deliverables are completed on time and with high quality.
• Represent the company's values and mission while fostering a positive, team-oriented culture.
• Is willing to work a flexible schedule, which can include early mornings (5 a.m.), late nights (11:30 p.m.), multiple weekend days each month, and holidays.
Qualifications & Experience
• Must be proficient in all Brewista, Shift Lead, and Manager duties and skill sets.
• Proven ability to manage projects, priorities, and deadlines effectively.
• Strong communication, interpersonal, and leadership skills.
• Ability to work in a fast-paced, growing organization with agility and adaptability.
• Passion for building relationships and delivering excellent customer experiences.
Skills & Competencies
• Strategic thinking with a results-driven mindset.
• Strong organizational and problem-solving skills.
• Ability to motivate, coach, and inspire team members.
• Tech-savvy and comfortable with data-driven decision making.
• Collaborative approach to teamwork and leadership.
• Possesses the ability to be an effective and efficient Brewista, Shift Lead, and Manager
• Can create and maintain genuine, uplifting interactions with strangers for
• Extended periods of time.
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Can stand comfortably for hours at a time.
• Can maintain awareness of the shift's operations while working any position.
• Can assertively and graciously confront their friends to address operational, procedural, or cultural issues.
• Can adapt to problems and implement solutions during stressful situations.
• Effectively manage multiple projects and deadlines.
• Can effectively lead and direct multiple personality types under pressure.
• Has proven leadership abilities in a fast-paced environment with 40+ team members
• Beginner-level proficiency in Microsoft Office Suite
• Promptly and effectively communicate with all stand-level and upper-management team members
• Possess the necessary skills to allow maximum operating capacity and throughput at the stand level.
• Can quickly and cleanly operate any position in the stand during peak hours
• Can create and maintain genuine, uplifting work interactions with team members
• Understands primary parts and functions of all operating equipment
• Can explain P&L data to management and help them recognize irregular percentages in line items and address root causes accordingly
• Demonstrates thorough proficiency in all available reporting and analytics tools
• Can adjust expectations and coaching methods to meet different levels of management needs and capabilities