A Customer Service Representative is a valued employee whose job at times is demanding in many aspects. In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting. A CSR is expected to accurately document problems and resolutions of customer related service and billing issues. CSRs will use multiple software systems and applications. CSRs will work on straight forward tasks using established procedures. A Customer Service Representative is a valued employee whose job at times is demanding in many aspects. In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting. A CSR is expected to accurately document problems and resolutions of customer related service and billing issues. CSRs will use multiple software systems and applications. CSRs will work on straight forward tasks using established procedures. Handle inbound customer requests via phone, chat portal, and email Respond to inbound calls promptly and efficiently Effectively discuss Mid-Hudson products and services to prospective customers. Process payments for customers via check, credit card or electronic funds. Acquire knowledge of competitors pricing, packaging and products in an effort to discuss side by side comparisons of Mid-Hudsons and competitors products and services Promote and communicate current promotions. Learn the billing/order processing system for order entry, order inquiries, and billing review as they relate to the customer account. Accurately document customer account records based on actions taken. Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer transactions experience. Basic ability to troubleshoot customers service issues and billing issues. Effectively address customer questions, complaints and concerns. Facilitate customer issue escalations to management/support as required Participate in quality education sessions to ensure interactions with customers are efficient and effective.