Overview
In alignment with Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We need an Energy Resource Manager (ERM) within Data Center Operations Management IC4 to help optimize datacenter IT capacity through effective planning, allocation, and operational execution across space, power, cooling, and network resources. Microsoft's Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services. As an ERM, you will help enable datacenter capacity, improve Infrastructure Utilization Effectiveness (IUE), reduce stranded capacity, and support capacity-harvesting and retrofit efforts across the existing fleet. This role partners closely with local Datacenter Operations teams, Critical Environment teams, engineering stakeholders, suppliers, and regional/global support organizations to deliver secure, reliable, and efficient service outcomes. With environmental sustainability and optimization at the forefront of datacenter design and operations, this role supports the infrastructure and foundational technologies for Microsoft's online services, including Azure, Microsoft 365, OneDrive, Xbox, and Bing.
Responsibilities
Responsibilities
- Manage IT allocation at the campus or metro level by collaborating with business partners and technical stakeholders to ensure demand is properly allocated across IT infrastructure, while reducing stranded capacity across space, power, cooling, and network resources.
- Develop and maintain allocation plans by understanding datacenter design, performing virtual failure analysis, identifying power stranding or contractual inconsistencies, and supporting the operationalization of customer capacity.
- Adhere to compliance, safety, and security standards across datacenter operations, service agreements, and business-unit requirements; report safety or security concerns promptly and support Root Cause Analysis (RCA) activities as appropriate.
- Engage the appropriate teams and resources to execute complex tasks, programs, and projects; align scope, schedule, cost, technical requirements, and operational readiness to service delivery Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).
- Monitor OKRs, KPIs, capacity trends, tooling data, and operational risks; identify anomalies, discrepancies, dependencies, and improvement opportunities, and communicate risks or recommendations to leaders and stakeholders.
- Manage service delivery workstreams and escalate blockers to appropriate owners or stakeholders to minimize disruption to clients and the business, including supporting troubleshooting, incident management, post-mortems, and RCA outcomes.
- Coordinate with Critical Environment, electrical engineering, deployment, networking, regional support, suppliers, and other cross-functional partners to implement capacity, process, tooling, safety, compliance, and security improvements.
- Manage vendor, supplier, landlord, and partner expectations to ensure operational, safety, security, and delivery requirements are clarified, documented, understood, and met.
- Apply sound fiscal discipline by supporting budget forecasting, tracking risks to cost models, managing purchase order and invoicing processes, identifying cost-reduction opportunities, and keeping work aligned to approved spend.
- Contribute to a positive team environment by sharing best practices, mentoring others in role-specific processes and procedures, onboarding new team members as needed, and completing required corporate, security, and technical training.
- Exercise judgment and discretion to support end-to-end service quality, customer experience, availability, safety, security, and consistent communication across stakeholders.
- Embody Microsoft culture and values in all interactions and decisions.
Qualifications
Required/Minimum Qualifications High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling); OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures or physical IT infrastructures; OR equivalent experience.
- Applicable certifications such as APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, or Microsoft Operations Framework (MOF) Certifications.
- Experience with datacenter space, power, cooling, network allocation, capacity planning, IUE, power harvesting, retrofit planning, infrastructure optimization, or allocation tooling.
- Experience partnering with Critical Environment, electrical engineering, networking, deployment, and operations teams to plan and execute datacenter capacity outcomes.
Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
