Responsible for providing support, communication and records for repairs, troubleshooting, analyzing and maintaining the computer system, terminal, network, and peripheral equipment relating to computers and network hardware and software; Work independently or as a team member, under supervision of the Help Desk Manager, in the daily execution of tasks necessary to meet IT quality and scheduled goals of the company; Adhere to all quality and safety standards. This is a hands-on position in an advanced manufacturing environment, frequently requiring technical support for various types of computerized machinery.
Primary Responsibilities:
- Will isolate, resolve and follow-up with end-users to resolve technical problems
- Perform analysis and administrative tasks in the planning, design and installation of new and existing personal computer-based applications
- Troubleshoot and modify PC software applications
- Prepare systems for deployment to end-users, including configuration and set-up
- Load required software, operating systems, and components
- Performs routine preventative maintenance on all computer system equipment
- Document all procedures used to fix or correct problems
- Diagnose and repair problems while following defined guidelines and procedures
- Participate with special projects, hardware and software installations, backup and recovery procedures, wiring and network fundamentals, and other duties required
- Track and manage equipment and stock inventory to include escalating stock level replenish needs
- Adhere to all quality and safety standards
Requirements / Qualifications:
- Must meet ITAR definition of US person- documentation required
- High School diploma or equivalent- documentation required
- 2+ years working experience in a computer related field. Applicable years of academic schooling or internships may substitute for experience
- Must have working knowledge of PC hardware and desktop operating systems
- Working knowledge of remote connectivity software such as RDP, Citrix and Cisco VPN
- Basic understanding of Cisco switches, routers, and TCP / IP networking
- Experience with Microsoft Active Directory, administration, creation of user accounts and internet email
- Strong organizational skills with excellent attention to detail and accuracy
- Ability to present in a competent, efficient manner in dealing with the various levels of company personnel
- Ability to provide technical support for advanced manufacturing
- Ability to be trained on, and use, equipment such as scissor lifts (training will be provided)
- Ability to do tasks in various conditions/environments which may include, but not limited to: high temperatures, heights, tight spaces, shop environments, office environments
- Must have a competitive spirit and willingness to learn
- Must be able to communicate verbally and in writing in English
- All other duties and responsibilities as assigned by supervisor/manager
- MTI is a safety sensitive manufacturer. As such, successful results of pre-employment drug testing will be required.
Preferable Experience
- A+ certification or Microsoft MCSA certification a plus
- Previous IT experience in a manufacturing or industrial environment