POSITION TYPE: Full Time / Nonexempt
This role offers the flexibility to work remotely for four days each week with one day spent at either META's Columbus or Marion office depending on training schedules.
The start date for this position is highly flexible and can be immediate, at the end of the school year, or any time in between.
ROLE & RESPONSIBILITIES
The PowerSchool Specialist is responsible for supporting the PowerSchool Student Information Systems application in use by the META consortium with an emphasis on PowerSchool’s PowerScheduler application. The applicant will need to be well versed in best practices related to Master Scheduling and Live Side Scheduling related to the PowerScheduler application. The PowerSchool Specialist is also responsible for providing accurate data reporting, software support, operations support, and data communication needs for META and its consortium and contract districts. The position entails strong knowledge of the business of education, customer service, and technical support skills to best provide support to our consortium and customers.
PRIMARY RESPONSIBILITIES INCLUDE
- Assist in coordinating, planning, and delivering training meetings with the META PowerSchool Team
- Communicate with and provide customer support as it relates to core PowerSchool and META Customizations
- Assist in day-to-day resolution of user inquiries via the Salesforce case system
- Provide technical support and act as a liaison between META and consortium and contract districts
- Research and master the use of software used and developed by META Student Information Systems
- Work in a team setting to provide services related to PowerSchool
- Develop, create, and distribute training and support manuals related to PowerSchool
- Operate, manage, and report information through all software in use by our consortium and contract districts
- Serve and attend software meetings as assigned
- Perform all other duties as assigned
QUALIFICATIONS & EDUCATION REQUIREMENTS
- Ability to communicate clearly in both oral and written communications
- Knowledge of educational software and support; ability to work with school staff and educational entities
- Ability to multitask and execute duties per deadlines with accuracy
- Previous training and experience in the PowerSchool or similar Student Information System package preferred
- Previous experience creating and distributing documentation preferred
- Valid driver’s license & insurance (position may require limited travel)
- Willingness to undergo background checks including BCI and FBI reports