About ROOST ROOST Apartment Hotel is a collection of thoughtfully designed, extended-stay apartment hotels that blend the comfort and flexibility of residential living with the service and amenities of a luxury boutique hotel. Developed and operated by Method Co., ROOST offers a distinctive hospitality experience rooted in exceptional design, personalized service, and a genuine sense of place. Located in the heart of Austin’s vibrant Rainey Street District, ROOST Rainey brings a sophisticated approach to apartment-style hospitality, offering beautifully appointed accommodations and an elevated guest experience. Position Overview ROOST Rainey is seeking a dynamic, service-driven Front Office Manager to lead daily front office operations and deliver an exceptional guest experience. The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced, luxury boutique hotel environment and understands the importance of creating meaningful guest connections. This individual will oversee front desk operations, develop and inspire a high-performing team, and ensure every guest interaction reflects ROOST’s commitment to thoughtful, personalized hospitality. Reporting to the General Manager, the Front Office Manager will play a critical role in maintaining operational excellence, driving guest satisfaction, and fostering a positive, collaborative team culture.
Key Responsibilities
Front Office Operations & Guest Experience
- Oversee all daily front office operations, including guest arrivals, departures, reservations, billing, and concierge services.
- Ensure a seamless and personalized guest experience from pre-arrival through departure, anticipating needs and exceeding expectations.
- Serve as a visible, hands-on leader in the lobby, actively engaging with guests and supporting the front office team.
- Establish and maintain exceptional service standards consistent with ROOST’s luxury boutique hospitality philosophy.
- Handle escalated guest concerns with professionalism, empathy, and a solutions-oriented approach.
- Build meaningful relationships with extended-stay guests, repeat visitors, and VIP clientele.
- Collaborate with housekeeping, engineering, and other departments to ensure flawless communication and operational coordination.
- Monitor guest feedback, online reviews, and satisfaction scores, identifying opportunities for continuous improvement.
Team Leadership & Development
- Recruit, train, coach, and develop a high-performing front office team that embodies ROOST’s service culture.
- Provide consistent leadership, mentorship, and performance feedback to foster employee engagement and professional growth.
- Create and manage front office schedules to ensure appropriate staffing levels based on occupancy, business demand, and operational needs.
- Conduct daily team briefings to communicate priorities, guest arrivals, special requests, and operational updates.
- Establish clear expectations for service delivery, professionalism, accountability, and teamwork.
- Lead by example, maintaining a positive, polished, and approachable presence throughout the property.
- Support performance evaluations, employee development plans, and corrective action processes when necessary.
Operational Excellence & Financial Performance
- Maintain accurate front office records, guest accounts, billing procedures, and cash-handling practices.
- Oversee room inventory management, room assignments, and coordination with reservations and revenue management.
- Support the General Manager in achieving property goals related to guest satisfaction, operational efficiency, and financial performance.
- Monitor departmental labor expenses, overtime, and scheduling efficiencies while maintaining exceptional service standards.
- Ensure compliance with established operating procedures, internal controls, and brand standards.
- Identify opportunities to enhance workflows, improve productivity, and elevate the overall guest experience.
- Assist with departmental budgeting, reporting, and operational planning.
- Ensure the proper handling of guest information, payment transactions, and confidential records.
Property Leadership & Collaboration
- Partner closely with the General Manager to support the overall success and reputation of ROOST Rainey.
- Work collaboratively with housekeeping and engineering leadership to maintain the highest standards of property presentation and guest readiness.
- Coordinate with sales and reservations teams to ensure seamless experiences for corporate travelers, extended-stay guests, and special accommodations.
- Assist with emergency response procedures, guest safety initiatives, and property security protocols.
- Act as Manager on Duty as assigned, taking ownership of property operations and guest satisfaction.
- Promote a culture of hospitality, accountability, and continuous improvement across departments.
Qualifications
- Minimum of 3–5 years of progressive front office experience within a luxury hotel, boutique hotel, lifestyle hotel, or upscale hospitality environment.
- At least 2 years of supervisory or management experience in hotel front office operations preferred.
- Demonstrated ability to lead, motivate, and develop a diverse hospitality team.
- Strong understanding of front office procedures, reservations, guest services, and hotel operations.
- Experience with property management systems, preferably Mews or comparable hotel PMS platforms.
- Exceptional interpersonal, communication, and problem-solving skills.
- A genuine passion for hospitality, personalized service, and creating memorable guest experiences.
- Strong organizational skills with the ability to manage competing priorities in a dynamic environment.
- Working knowledge of hotel financial controls, labor management, and departmental performance metrics.
- Professional presence, sound judgment, and the ability to remain composed under pressure.
- Flexibility to work evenings, weekends, and holidays based on operational needs.
- Experience with extended-stay accommodations or luxury residential hospitality is a plus.
What We’re Looking For We are looking for more than an experienced front office professional. We are seeking a hospitality leader who takes pride in the details, genuinely enjoys connecting with people, and understands how to create a welcoming environment that feels both elevated and effortless. The successful candidate will be proactive, adaptable, and highly engaged in daily operations, with the ability to balance exceptional guest service, strong team leadership, and sound business judgment. Physical Requirements
- Ability to stand and walk for extended periods throughout the workday.
- Ability to lift, carry, push, or pull up to 25 pounds, with or without reasonable accommodation.
- Ability to bend, reach, stoop, and perform other physical movements associated with hotel operations.
- Ability to operate standard office equipment and hotel property management systems.
- Ability to communicate effectively with guests, colleagues, and management.
- Ability to perform essential job functions with or without reasonable accommodation.
Equal Employment Opportunity Method Co. is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Method Co. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and employment, in accordance with applicable law.
Compensation Range
$65,000 - $70,000 USD