Job Title IT Technician Department Information & Technology Team Leader IT Manager Status Exempt
Mission Contribution:
To support the activities of the IT Department to maximize profitability and provide training to team members to support the organization’s mission
Function:
Under the general leadership of the IT Manager, the IT technician is responsible for performing a variety of duties that support MGI’s software installation, maintenance, troubleshooting and repair on hardware, software and related equipment.
Essential Responsibilities:
· Monitors internal POS systems and external sales reporting system to ensure consistent and accurate communication. · Partners with store management to correct opening/closing errors in daily processing. · Ensure proper set up all POS and technology infrastructure hardware at all locations. · Evaluates daily cash register trends to identify potential user errors, performance issues and integrity issues. · Partners with store management and loss prevention personnel in dealing with possible POS theft issues. · Ensures all software packages are properly installed and maintained with necessary updates. · Ensures network access and connectivity to all organizational technology users. · Monitors ongoing security needs of the network and user machines. · Troubleshoots all issues in a timely manner. · Assists the IT Manager during responses to emergency work requests; troubleshoots network failures and errors; and diagnoses and resolves routine network related problems ensuring timely results and minimal disruption of operations. · Assists the IT Manager with developing, monitoring, and implementing network security procedures for safeguarding all networking systems. · Performs facility surveys for network communications; makes recommendations for the layout and location of network components, equipment, cabling, and wiring. · Travels to and from organizational sites in the performance of duties. · Troubleshoots and shows an intensive, clear understanding of operating systems, software, and hardware. · Takes new users through the usage of computer and their processes. · Maintains an updated inventory of software, hardware, and resources. · Demonstrates aptitude for continuous learning and innovative thinking. · Able to work independently and in a team environment. · Performs any other IT-related duties assigned by the IT Manager during working hours and when necessary sometimes after hour on-call work.
Qualifications:
· Must have a valid driver’s license and a reliable vehicle. · Able to work at usually hectic pace with irregular short deadlines and limited number of critical or unusual situations. · Work without direct supervision. · Organize workflow for optimal output. · Operate standard office equipment and material handling equipment. · Ability to address safety and security concerns.
Education, Training and Experience:
· Minimum of associate’s degree or industry certifications required. Bachelor’s degree preferred. · 2-3 years of technology experience, with POS and retail experience preferred. · Demonstrated knowledge of the installation, configuration, and maintenance of modern computer, network, and software systems. Specifically, Windows (7, 8.1, & 10), Windows Server (2008 R2 & 2012 R2), Active Directory, Microsoft Office 2010, security hardware and software, backup hardware and software, and network hardware. · Certificates & Licenses: Microsoft and CompTIA certifications preferredHigh school degree or equivalent, preferred
Special Requirements:
· Must be able to work occasional after-hours and weekends. · Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations. · Ability to bend, reach and stand, and lift up to twenty-five pounds on an occasional basis.
Critical Performance Factors
· Response time to IT issues · Customer feedback · Project completed on or ahead of schedule and deliverables met
I have read this job description and CPFs, reviewed them with my team leader, and understand what is required of me. Signatures:
Team Member (print/sign):________________/____________________ Date:______________
Team Leader (print/sign):_________________/_____________________ Date:_____________