Essential Duties and Responsibilities: include the following. Other duties as assigned
- On-time delivery
- Driver productivity and satisfaction
- Verbal and computer dispatch
- Review BOLs, communicate face to face (phone or computer) with Melton driver specific instructions on the customers’ load requirements and update the system accordingly.
- Furnish MXC, brokers, and/or yard, crew with directions and time load needs to deliver
- Coordinate next day local deliveries by contacting Forwarder/consignee via email or phone with ETA and special instructions as required by customer.
- Updates and maintains forwarder profiles
- Scans and File copies of all Laredo proof of deliveries.
- Ensure the accounting Dept. in Tulsa has a signed billing of lading of all Laredo deliveries.
- Maintain open communication with NB Dispatcher and design a plan to deal with any imbalance.
- Report any potential problems that may affect our service or profitability.
- Coordinate transfers for any loads reported by brokers that are ready for customs clearance.
- Manage local drivers’ time productively.
Education and/or Experience: High school diploma, minimum 1-year dispatch experience or related field of forwarding or transportation.
Special Training: Have a working knowledge of Microsoft program and AS/400
Special Skills: Must be able to communicate clearly in both English and Spanish (written and verbally), handle stressful situations and pay close attention to detail with good organizational skills. Must also be able to work and perform as a team player. Use computer board proficiently and WhatsApp on a personal phone.
Physical Demands: It is necessary to talk, hear, sit, write, type, climb on trailer and walk outdoors. It is occasionally necessary to lift up to 25 lbs.