Human Resource Specialist
Job Function:
Human Resources
Original Date:
10/26/2026
Status:
Full Time, Non-Exempt
Revision Date:
11/09/2026
Position Summary:
The Human Resource Specialist is a critical part of our HR Operational Model. They provide oversite and functional support for all operational HR work, supporting our Regional Human Resource Managers and HR Leadership Team. Functional partners include HR operational teams, HR Leadership, and MEI employees and staff. This role will support the operational tasks that support the employee lifecycle from pre-hire to retire. Day-to-day tasks include but are not limited to employee and file record management, record-keeping and processing, employee service and contact support, processing employee hires, moves and changes, along with additional HR related activities.
Essential Job Duties and Responsibilities:
- Employee records administration including the management of electronic files, databases, and paperwork for employees and employee changes; make timely changes to employee’s data as notified and approved; keep paperwork current and organized as appropriate for each employee.
- Process New Hires, employee changes and terminations in a timely and compliant manner
- Partner with internal HR Operational teams like Payroll, Benefits and Compensation as needed to process HR Operational tasks.
- Review and Audit remote I-9 paperwork, and support onboarding documentation and tracking for accuracy and compliance. Follow up with Regional Offices to ensure timely action on I-9 paperwork will be required.
- Provide timely and accurate reporting and analysis to support HR initiatives and processes to HR Leadership, HR Managers or other stakeholders.
- Respond to employee general questions with top of class, employee centered service mindset. Must understand when to respond and resolve in scope of HR Operational, or Generalist work and when to engage with key stakeholders to best answer the employee’s questions.
- Compile information and respond to unemployment claims as appropriate and necessary in a timely fashion.
- In conjunction with Regional HR Managers and regional office management, assist in the development or maintenance of company-related documents, forms, and/or policies. This may include, but is not limited to job descriptions, drafting letters of understanding, internal SOP documentation, external employee facing guides and support documents and regional based HR support documents.
- May assist with grievance or complaint investigation as requested; recognize when issues or situations need to be escalated to the regional HR Manager. Offer help or advice to staff at all levels as needed. Recognize and address trends with leadership as identified.
- Be available for frequent and constant contact to and from employees and regional offices including email communications, virtual meetings (MS Teams), telephone calls, text messages, etc.
- Advise and council employees and leadership of MEI Policies and processes. Understand when questions need to be escalated to our HR Operational Support teams like Benefits, Talent Acquisition or the Regional HR Manager. Provide a warm transfer if warranted, otherwise provide first contact resolution as able.
- Help employees and managers with general questions and requests i.e., HR systems user assistance, Employee Self-Service password resets, company policy/procedures, etc.
- Responsible for understanding, interpreting and complying with all state and federal laws as they relate to employment practices and corporate policy guidelines
- Provides support for company sponsored employee events, such as operating budget and coordination, Org management, Retention analysis, etc.
- Maintain and uphold the brand of HR with our employee base as a positive, neutral and supportive manner.
Minimum Qualifications (Experience, Skills, and Education):
- 2-3 years of relatable employee or customer service-oriented work, inclusive of data entry contact management working in a remote setting.
- High School Diploma or GED required.
- Batchelor’s Degree (or higher) in business administration, employee relations, human resources or a closely related degree preferred.
- Proficient with Windows-based computers and MS Office software (including PowerPoint, Excel, Outlook, OneNote and Word); Adobe PDF; prior familiarity with ADP Workforce Now or similar HRMS.
- Must be able to troubleshoot and follow IT support and direction when it comes to setting up your home equipment or when encountering system issues working remotely.
- Ability to work independently, driving work and task driven work with limited supervision
- Excellent communication skills – verbal and written. Utilizes active listening, deductive reasoning, and reading comprehension skills to understand and lift the employee question or concern off the page to address all aspects of the concern.
- Must operate with the highest level of discretion and business ethics, governing highly sensitive information confidentially.
- Must be resourceful, able to problem-solve, and be self-motivated and self-directed as necessary.
- Superior time-management skills and ability to work productively with minimal supervision.
- Ability to build positive relationships and work with various levels of skill, education, and diverse backgrounds.
- Knowledge of the structure and content of the English language, including the meaning and spelling of words. Bilingual in English / Spanish desired.
- Knowledge of clerical procedures and systems: word processing, record-keeping, and file and electronic data management. Knowledge with Power BI and other analytical software is a plus.
- Personable and friendly demeanor; professional in manner and appearance as required for a business audience.
- Passion for employee service is required to be successful in this role. This applicant must demonstrate a strong aptitude for learning agility and resourcefulness.
Physical Requirements and Working Conditions:
The HR Coordinator position is a remote or hybrid position and most work will be performed in a home office setting. Frequent use of computer, keyboard, mouse, and cellular phone necessary. The typical hours for the HR Coordinator are 8 hours a day, Monday through Friday and will work to accommodate U.S. time zones. Some afterhours and schedule flexibility may be required depending on HR support or initiatives.
Additional Requirements:
Must be able to work in a high functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service MEI’s customers and employees have come to expect.
Work with a Top-of-Mind Awareness for the safety of yourself and everyone at the job site. Must be able to work in a high functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service MEI’s customers have come to expect.
Disclaimer: This job description is intended to summarize the type and level of work performed and is not an exhaustive list of all duties, responsibilities, and/or requirements. MEI reserves the right to change or modify this job description or the essential duties of the job, as necessary.
MEI is an Equal Opportunity, M/F/Disabled/Vet Preferred Employer.