We are seeking a detail-oriented, high-energy Patient Service Representative to join our clinic team in Greensburg, PA. In this role, you will be the front line of our clinic, delivering exceptional customer service while managing patient registration, scheduling appointments, verifying insurance, and supporting front-office operations.
If you thrive in a fast-paced environment, excel at multitasking, and enjoy helping patients navigate their healthcare experience, we’d love to connect!
Key Responsibilities
- Patient Check-In & Scheduling: Welcome patients warmly in person or over the phone, conduct pre-registration/registration interviews, and schedule appointments using clinic software tools.
- Insurance & Authorizations: Verify insurance coverage via eligibility portals/phone, secure necessary authorizations/referrals, complete required documentation (e.g., Medicare Secondary Questionnaires, ABNs), and guide patients through revenue cycle steps.
- Customer Service: Serve as a primary point of contact for patient inquiries, billing questions, and testing instructions while maintaining a friendly, professional, and empathetic tone.
- Financial & Administrative Support: Collect point-of-service patient payments, post charges when necessary, gather required signatures, and maintain strictly accurate patient records.
- Team Collaboration: Maintain consistent, on-site attendance, adapt quickly to policy/payer updates, and communicate process improvements to management.
Qualifications & Skills
- Customer-First Mindset: Strong interpersonal skills with a commitment to providing a compassionate, positive patient experience.
- Multitasking & Pressure Management: Ability to stay organized, accurate, and calm in a busy clinic setting with frequent interruptions.
- Technical Proficiency: Comfortable navigating scheduling software, insurance verification websites, and electronic medical record (EMR) systems.
- Communication & Detail: Excellent written and verbal communication skills with high attention to detail in data entry and insurance documentation.
Schedule: Monday - Friday 6 am - 5 pm, Saturday 7 am - 3:30 pm
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
