Archived listing. The details below describe a past opening.
About the Role
We are seeking Patient Access Schedulers to join a growing healthcare scheduling team. In this role, you will make a high volume of outbound calls to patients to schedule diagnostic imaging and radiology services across multiple healthcare facilities.
This is an excellent opportunity for someone with healthcare scheduling, patient access, or healthcare call center experience, especially those familiar with Epic.
Responsibilities
• Make a high volume of outbound calls to patients
•
Schedule diagnostic imaging appointments, including:
• MRI
• CT
• Ultrasound
• X-ray
• Mammography
• Other radiology services
• Verify patient demographics, insurance information, referrals, and orders
• Assist with insurance authorization requirements
• Provide patients with exam preparation instructions
• Accurately document scheduling activities and patient interactions
• Work assigned scheduling queues and follow up on outstanding appointments
• Support scheduling needs across multiple healthcare facilities
• Provide professional, empathetic service to patients throughout the scheduling process
Qualifications
• Previous healthcare scheduling or healthcare call center experience
• Strong verbal and written communication skills
• Excellent customer service and patient communication skills
• Strong computer and data-entry abilities
• Ability to multitask and prioritize in a high-volume environment
• Comfortable making frequent outbound calls
• Epic scheduling experience highly preferred
• Radiology/imaging scheduling experience is a plus
• Bilingual candidates are encouraged to apply
Schedule
• 8-hour set schedule
• Must be available to work within 8:00 AM–8:00 PM CST
• Some Saturday coverage may be needed
• Candidates must be comfortable supporting facilities across Central and Pacific time zones
Why Consider This Opportunity?
• Remote position
• Work with a large healthcare scheduling operation
• Opportunity to gain experience supporting multiple facilities
• Client-provided equipment
• Potential for contract-to-hire based on business needs and performance
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
