J&D Restaurants - McDonald's is seeking dynamic Area Supervisors responsible for overseeing the daily operations of multiple restaurants under their patch. The main duties include:
- Leading a team of general managers, providing guidance and direction to ensure that their performance is aligned with the company's goals and objectives.
- Monitoring compliance with policies, procedures and local and national regulations to ensure that all the restaurants operate within the guidelines of J&D Restaurants & McDonald’s Corporation i.e. Running Great Restaurant Visits; People Brand Standards Visits, Internal Food Safety and EcoSure Visits, PACE Customer First Visits, Internal Ops Excellence Assessments, etc.
- Accountable to ensure McDonald’s standards for guest service, food safety, quality, cleanliness and guest satisfaction are met.
- Collaborating with Ops Managers / DO and colleagues to develop and implement strategies that aim to meet key organizational goals such as service times, guest satisfaction and training & development to improve the restaurant operations, service and team performance.
- Review financial reports, such as sales and profit and loss statements, to identify opportunities and take action for growth; ensuring GMs are prepared for their monthly P&L meetings. Providing guidance and support to the general managers to meet the restaurant’s financial goals and expense controls.
- Review and close customer complaints after resolving issues promptly and professionally.
- Following guidance of the deployment team to execute national and local marketing/promotional campaigns, new products and/or operational procedures.
- Overseeing and implementing employee training programs to ensure that all staff members are properly trained and equipped to provide excellent guest service.
- Reviewing and analyzing customer satisfaction surveys and additional guest feedback, and developing action plans to address any issues.
- Participating in community events, when needed, and outreach programs to promote the restaurants and J&D Restaurants to build positive relationships with local residents and businesses.
- Conducting regular performance evaluations of the general managers and providing feedback and coaching to improve their competencies. Accountable for team building and leadership training & development for all levels of the restaurant.
- Monitor hiring needs within the restaurant patch and participate in organized job fairs, communicating promotional needs to leadership and ensure proper interview etiquette is being followed.
The ideal candidate will have prior experience in a supervisory role, excellent communication skills, and the ability to lead, motivate and train a team. Knowledge of food safety and sanitation regulations is required, as well as experience working in a fast-paced, customer service-oriented environment. Consistently displays strong personal standards. Knowledge of managing multiple restaurants is a plus.
Qualifications:
- Commitment to excellence and workplace safety.
- Strong customer service skills.
- Effective communication skills with the ability to anticipate customer needs.
- Proven ability to make decisions and provide solutions in a fast-paced environment.
- Previous experience in restaurant management or a related field is required.
Benefits:
- Competitive pay plus bonus incentives
- Employee discounts and meals
- PTO
- Medical, Vision, Dental available
- 401K
- Long & Short-term disability coverage available
- Tuition reimbursement and/or educational assistance
- Training and advancement opportunities
- And much, much more
Requsition ID: PDX_MC_51DDD5EE-01CE-4FB0-AAA6-140EB8A185F2_115345
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.