Overview
Reports to VP of Auto Transport The Port Rep Supervisor trains and oversees all loading and unloading at off-site and onsite locations. This individual implements and oversees procedures to keep claim incidents and costs to a minimum. Help with load planning in regards to what vehicles will fit in safety and weight guidelines. The primary responsibility of the Port Rep Supervisor is to ensure the company exceeds client expectations on every service assignment consistent with corporate direction, policies, procedures and objectives. It must maintain a reliable and safe fleet that conforms to company, van line and industrial requirements both functionally and administratively.
Responsibilities
- Establish and maintain control of drivers loading and unloading in a designated area.
- Make sure drivers are trained and following all procedures.
- Inform management of any issues with drivers.
- Keep an open mind to all changes that need to be implemented.
- Enforce company policies and take corrective action when necessary.
- Ensure driver compliance with all company policies and performance objectives.
- Investigate and analyze claims- Consistent reporting of accident and injury frequency and occurrence data.
- Maintain excellent attitude with customers and a willingness to assist.
- Customer awareness- cognizant of customers’ business, accurately determine customer needs.
- Company awareness- knowledgeable and understands the functions/services of McCollister’s.
- Execution of position responsibilities must be consistent with corporate policies and procedures as defined in the Employee Handbook.
Education
- Equivalent combination of education and experience.
Experience
- At least 2 years’ experience in the auto transportation industry
- Minimum of two years in planning and loading high value automobiles
- Managerial experience is a plus
- Highly organized and able to prioritize, meet deadlines and handle multiple tasks simultaneously
- Ability to work independently and within team settings
- Strong analytical, communication and interpersonal skills
- Problem solving and innovative thinking skills
- Informed and knowledgeable of the industry/competition
- Knowledge of DOT regulations
- Proficient in Microsoft Office Suite and Google G Suite excel
Key Competencies
- Enthusiasm for job responsibilities and work for the best interest of the company
- Passion for the auto industry
- Developing people, improving knowledge, attitude and skills
- Excellent organization and communication skills- creating understanding so people know what action to take
- Establishing objectives and defining results
- Customer awareness- identifying customer needs
- Analytical/ organized
- Excellent communication and interpersonal skills
- Problem solving and innovative thinking skills
- Team oriented and personally committed to continuous improvement- developing cooperative effort and teamwork
- Demonstrated ability to interface effectively and positively with all members of the organization
- Willing to expend extra effort to resolve problems
- Handling crisis, and work well with others to resolve problems
- Excellent computer literacy for basic Microsoft Office and Google G Suite applications
- Ability to travel required