SMTC is hiring for a Quality Engineer! SMTC Corporation was founded in 1985. SMTC is a mid-size provider of end-to-end electronics manufacturing services (EMS) including PCBA production, systems integration and comprehensive testing services, enclosure fabrication, as well as product design, sustaining engineering and supply chain management services. SMTC has facilities in the United States, Mexico, China and Canada. Services extend over the entire electronic product life cycle from the development and introduction of new products through to the growth, maturity and end-of-life phases.
Benefits Highlights:
*401K with company match *PTO, Paid Holidays *Tuition Reimbursement *Medical HRA Plan *Short term/Long term Disability Insurance, etc.
Summary:
The Quality Engineer is responsible for developing, implementing, maintaining, and continuously improving quality systems, processes, and methodologies that ensure products and manufacturing operations meet customer requirements, regulatory standards, and organizational quality objectives. This role serves as a key technical resource supporting product quality, process effectiveness, customer satisfaction, and continuous improvement initiatives throughout the product lifecycle. Working cross-functionally with Engineering, Manufacturing, Supply Chain, Operations, and customers, the Quality Engineer leads quality planning, risk management, root cause analysis, corrective action activities, process validation efforts, and compliance initiatives within a high-reliability electronics manufacturing environment.
Essential Functions:
- Lead quality planning activities to ensure products, processes, and manufacturing operations comply with customer requirements, regulatory standards, and company quality objectives.
- Develop, maintain, and improve quality documentation including Control Plans, FMEAs, inspection plans, quality procedures, and related quality system documentation.
- Lead investigations involving customer complaints, quality escapes, nonconforming products, supplier quality issues, and manufacturing defects utilizing structured root cause analysis methodologies.
- Develop, implement, and verify corrective and preventive actions (CAPAs) to eliminate recurring quality issues and improve process performance.
- Analyze quality performance metrics, yield data, defect trends, customer scorecards, and operational KPIs to identify risks and improvement opportunities.
- Support New Product Introduction (NPI) activities including quality planning, risk assessments, process validation, product qualification, and manufacturing readiness reviews.
- Lead and support process validation, equipment qualification, measurement system analysis (MSA), and statistical studies to ensure process capability and product conformity.
- Collaborate with customers, suppliers, Engineering, Manufacturing, and Operations teams to resolve quality concerns and support program objectives.
- Support supplier quality activities including supplier corrective actions, quality issue resolution, supplier performance monitoring, and supplier audits as required.
- Support compliance with AS9100, ISO9001, ISO13485, customer requirements, and applicable regulatory standards through audits, assessments, and quality system activities.
- Lead continuous improvement initiatives utilizing Lean, Six Sigma, statistical analysis, and quality engineering methodologies to improve quality, reliability, and operational performance.
- Provide technical guidance regarding quality requirements, risk management activities, quality engineering tools, and continuous improvement methodologies.
Competencies:
- Quality Engineering: Ability to develop, implement, and improve quality systems, processes, and methodologies that support product and process quality.
- Problem Solving: Ability to lead root cause analysis, implement corrective and preventive actions (CAPA), and resolve complex quality issues.
- Risk Management: Ability to develop and maintain FMEAs, Control Plans, and other risk management tools that support product and process quality.
- Quality Data Analysis: Ability to analyze quality metrics, process capability, yield data, defect trends, and statistical information to support data-driven decisions.
- Process Validation: Ability to support process validation, equipment qualification, and manufacturing readiness activities.
- Measurement System Analysis (MSA): Ability to evaluate measurement systems to ensure accuracy, repeatability, and reproducibility.
- Statistical Process Control (SPC): Ability to apply SPC methodologies to monitor and improve manufacturing process performance.
- Continuous Improvement: Ability to lead Lean, Six Sigma, and quality improvement initiatives that improve operational performance and customer satisfaction.
- Customer Quality Management: Ability to support customer quality requirements, resolve customer issues, and maintain customer satisfaction.
- Regulatory Compliance: Knowledge of AS9100, ISO9001, ISO13485, customer requirements, and regulatory standards applicable to quality engineering.
- Project Management: Ability to manage quality engineering projects, prioritize work, and support successful implementation of quality initiatives.
- Cross-Functional Collaboration: Ability to work effectively with Engineering, Manufacturing, Supply Chain, Operations, and customers to achieve quality objectives.
- Technical Proficiency: Proficiency using ERP systems, quality databases, statistical analysis software, and Microsoft Office applications.
Qualifications:
- Education: Bachelor's Degree in Engineering or related technical discipline preferred
- Certifications:
- Required:
- AS9100 Internal Auditor Certification
- ISO 9001 Internal Auditor Certification
- ISO 13485 Internal Auditor Certification
- Preferred:
- ASQ Certified Quality Engineer (CQE)
- ASQ Certified Quality Auditor (CQA)
- Lean Six Sigma Green Belt or higher
- Experience:
- Minimum of three (3) years of experience in Quality Engineering, Manufacturing Engineering, Process Engineering, or a related engineering discipline within a manufacturing environment.
- Experience supporting electronics manufacturing, aerospace, defense, medical device, or other regulated manufacturing industries preferred.
- Experience with FMEA, Control Plans, CAPA systems, Root Cause Analysis, Process Validation, and Statistical Process Control methodologies.
- Experience utilizing quality engineering tools including DOE, MSA, SPC, capability analysis, Lean Manufacturing, and Six Sigma methodologies.
- Ability to read and interpret engineering drawings, specifications, customer requirements, and technical documentation.
- Strong analytical, problem-solving, project management, and communication skills.
- Proficiency with Microsoft Office applications, ERP systems, quality databases, and statistical analysis tools.
Physical Requirements:
- Ability to sit for extended periods while performing computer-based work.
- Ability to use a computer, keyboard, mouse, telephone, and other office equipment for prolonged periods.
- Ability to communicate effectively in person, by telephone, and through electronic communication methods.
- Ability to occasionally stand, walk, bend, reach, and lift office materials up to 25 pounds.
- Ability to visually review documents, reports, spreadsheets, and computer displays with or without corrective lenses.
- Ability to move throughout office and production areas as business needs require.
Mental Requirements:
- The employee is required to exercise sound judgment, analytical thinking, and problem-solving skills in a professional business environment.
- The role requires the ability to prioritize multiple responsibilities, manage competing deadlines, interpret and analyze information, and make decisions consistent with organizational objectives.
- Employees must effectively communicate with internal and external stakeholders, maintain confidentiality where appropriate, and adapt to changing business needs.
- The position requires sustained concentration, attention to detail, and the ability to work independently while maintaining productivity and accuracy.
Work Environment:
- Work is performed in a combination of professional office, electronics manufacturing, remote, and travel-based environments. Responsibilities may require regular interaction with production areas, exposing employees to moderate noise levels, fluctuating temperatures, production equipment, soldering operations, automated machinery, and general manufacturing activity. Duties may involve extended periods of sitting, standing, walking, bending, computer-based work, and occasional lifting or movement of materials consistent with job responsibilities. Employees entering production or controlled areas are required to follow all environmental, safety, ESD, quality, and equipment-handling procedures, including the use of SMTC-provided ESD-safe items where applicable. The role also requires travel between company locations, customer sites, or other business-related destinations as needed, as well as the ability to maintain a safe and secure remote workspace with reliable internet access when working remotely. Employees must remain attentive and compliant with all operational, safety, quality, confidentiality, and company policy requirements across all work environments.
Travel: 0-10% of the time based on business needs.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status. If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.