🌈 Join the Front Lines of HIV Prevention & LGBTQ Health PrEP Retention Coordinator Mazzoni Center | Philadelphia, PA Are you passionate about LGBTQ health, HIV prevention, and community empowerment? Do you thrive at the intersection of care coordination, education, and advocacy? Mazzoni Center - one of the nation’s premier LGBTQ-focused health organizations - is seeking a PrEP Retention Coordinator to play a vital role in expanding and sustaining access to HIV prevention. This position is ideal for someone who believes healthcare should be affirming, accessible, and rooted in community - and who wants to make a real impact every day. 💙 About the Role The PrEP Retention Coordinator is a key member of our HIV Prevention team, supporting individuals at every stage of their PrEP journey. From outreach and education to retention, re-engagement, and adherence support, this role ensures patients feel informed, supported, and empowered to take charge of their sexual health. You’ll work directly with LGBTQ+ patients, clinical providers, and community partners to strengthen PrEP engagement and reduce barriers to care - while helping advance Mazzoni Center’s mission of health equity. ✨ What You’ll Do Community Outreach & Education
- Engage individuals at higher risk for HIV through outreach efforts and provider partnerships
- Deliver culturally responsive education on HIV/STI prevention, PrEP, medication adherence, and harm reduction
- Respond to PrEP inquiries with medically accurate, affirming, and sex-positive information
Patient Engagement & Navigation
- Conduct initial PrEP consultations and assess patient needs and eligibility
- Maintain consistent contact via phone, text, patient portals, and in-person visits
- Identify and help address barriers to PrEP access, including insurance, medication access, and social determinants of health
- Educate patients on starting, stopping, and re-initiating PrEP, and how to stay connected to care
Case Management & Retention
- Support clinical teams by ensuring:
- Quarterly provider visits and required lab work are completed
- Medication refills and assistance program renewals are submitted on time
- Patients receive appointment reminders and follow-up support
- Conduct Rapid HIV testing as part of PrEP care
- Link patients to PrEP following STI diagnoses or Post-Exposure Prophylaxis (PEP)
- Coordinate PrEP medication distribution and manage prescription tracking
- Connect patients to additional services such as mental health care, substance use treatment, housing support, or HIV care when needed
Data, Reporting & Program Growth
- Document all patient interactions accurately in the electronic medical record within 48 hours
- Collaborate with leadership to analyze PrEP data, identify trends, and improve retention strategies
- Support reporting on adherence, retention, and key performance indicators to strengthen program impact
🧠 What You Bring Required
- Bachelor’s degree in healthcare, public health, social work, or related field
- 1–2 years of experience in HIV prevention, case management, or patient counseling
- Knowledge of PrEP and combination HIV prevention strategies
- Strong organizational, communication, and interpersonal skills
- Comfort working independently and collaboratively in a fast-paced clinical environment
- Proficiency with electronic health records and Microsoft Word, Teams, and Excel
- A demonstrated commitment to LGBTQ communities and the mission of Mazzoni Center
Preferred
- Bilingual skills
- PA HIV Testing Certification
🛡️ Clearances & Physical Requirements
- Criminal Background, Child Abuse, and FBI Clearances required
- Ability to sit, stand, and walk for extended periods
- Ability to lift items weighing more than 35 pounds
🌟 Why Mazzoni Center? At Mazzoni Center, we don’t just provide healthcare - we affirm identities, build trust, and save lives. You’ll be part of a compassionate, mission-driven team working at the forefront of LGBTQ health and HIV prevention. If you’re ready to make a meaningful difference and help ensure PrEP remains accessible, welcoming, and life-changing - we want to hear from you. Apply today and help shape the future of LGBTQ health. 🏳️🌈💊