Orchard Park. Massa Mechanical Services Inc. SERVICE TECHNICIAL TRAINEE. FT. 1st. shift. M-F. $20-$22/hr. Benefits. WNDOE. Learn to troubleshoot, repair, and maintain assigned HVAC equipment. Learn to effectively communicate with customers to ensure companys high-quality reputation is maintained. Technical Knowledge: Keep technical knowledge up to date regarding equipment and concepts. When presented with a problem, learn what to do, and why, and whether to repair or replace. Search out and read applicable manuals to include online sources. Join and take advantage of technical organizations to improve technical knowledge. Quantity: Develop the capability to handle a heavy workload of calls. Troubleshooting: Upon receiving a customer complaint, learn to follow systematic questioning techniques and relate answers to the functioning of the system. Learn to follow point-by-point troubleshooting guides to find faults in a short period of time. Learn to avoid needless callbacks by checking complete system before leaving the job. Learn to check safety and limit controls for proper setting before leaving the job. When faced with a seemingly unsolvable problem, seek out help before leaving. Learn to use proper tools and instruments for troubleshooting. Customer Relations: Inform customer when arriving at or leaving the job and when planning to return. Learn to explore a customer complaint to determine the real problem. Learn to respond to customer complaints with the proper amount of sympathy and empathy. When the problem is caused by the customers use of the system (rather than a fault of the system), communicate the facts to manager for direction on resolution. Learn to instruct the customer on proper operation. Learn to give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed, offer explanation of situation, and suggest next step. Time Management/Planning: Demonstrate ability to accurately determine job priorities by: o adhering to planned call schedule o scheduling report time concurrent with assignments o handling interruptions in stride o having the proper tools, materials, and scheduled tasking when arriving at the job site o scheduling maintenance of vehicle Communication: Promptly and accurately complete all required paperwork. Obtain customer signature on all service reports. Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it. Sales Assistance: Provide Sales with qualified leads. Alert Sales about competitive sales efforts. Look for spot opportunities to meet operational team goals. Determine who in the customers organization is responsible for the mechanical system being serviced. Special Projects: Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this positions primary responsibilities. Subject to employer drug screening, reference and criminal background check To apply, contact the employer in person, or by email: Puller, Scott PO Box 376 430 North 7th St. Olean, NY 14760 Email: spuller@mazza-hvac.com