Join Maya Hotels and Take the Next Step in Your Career! Are you an experienced hotel leader who thrives on variety, solves problems quickly and loves making an immediate impact? Maya Hotels is seeking a Task Force Manager to provide operational support, stability and strategic execution across our portfolio of hotels. In this role, you will rotate among our hotels based on business needs, including PTO coverage, open leadership positions, operational support, new initiatives, special projects and performance improvement plans. If you can walk into any property, build trust with the team fast and know exactly what needs to happen next, this is the opportunity for you! Position Type: Full-Time · Reports To: Regional Leadership Team · Travel: Required between assigned properties Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing an exceptional guest experience. We are proud to represent multiple outstanding brands, including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, paired with our friendly and welcoming atmosphere, sets us apart in the market.
Potential Locations Include:
- Gastonia, NC
- Belmont, NC
- Charlotte, NC
- Mooresville, NC
- Fort Mill, SC
- Columbia, SC
- Additional locations as business needs require
Learn more about us at www.mayahotels.com. What We Offer
- Medical, Dental and Vision Insurance
- 100% Employer Paid Life Insurance
- Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance
- Retirement Savings: 401(k) with Employer Contribution
- Employee Perks: Employee Referral Program, hotel discounts, and more!
- Work-Life Balance: Paid Time Off (PTO)
- Competitive salary and performance-based bonuses
- Career growth opportunities within the Maya Hotels family
- A supportive and friendly work environment
- Exposure to multiple hotels, markets and major brands in one role
Essential Duties and Responsibilities
- Operational Leadership: Serve as acting General Manager during leadership transitions, PTO coverage, vacancies and periods of increased business need. Provide hands-on leadership and accountability across all hotel departments, including Front Office, Housekeeping, Maintenance, Sales, Revenue, and Food & Beverage (where applicable).
- Assessment & Action Planning: Quickly assess operational opportunities and implement action plans to improve guest satisfaction, team engagement, financial performance and brand standards. Maintain strong visibility with guests and team members while creating a culture of hospitality excellence.
- Project & Business Support: Lead assigned projects and initiatives with clear ownership, timelines and measurable outcomes. Support hotels through openings, renovations, transitions, audits, inspections and operational improvement initiatives.
- Process Improvement: Assist property leadership teams with process improvement, training, staffing strategies and execution of company initiatives. Provide objective observations and recommendations to ownership and senior leadership.
- Leadership Development & Team Support: Coach and develop department leaders and emerging talent. Support recruiting, onboarding, training and succession planning efforts, and help stabilize teams during leadership changes while maintaining morale and engagement.
- Regional Partnership: Partner with Regional Leadership to identify opportunities and provide solutions across the portfolio.
- Brand & Compliance Excellence: Ensure consistent execution of brand standards, operating procedures and guest experience expectations. Maintain knowledge of hotel technology platforms, operational systems and financial expectations.
How Success Is Measured: Quickly stabilizing assigned hotels, improving operational execution and guest satisfaction, completing assigned projects, building team engagement and leadership, consistently delivering brand and company standards, and creating measurable impact in every assignment. Education, Skills and Abilities
- Experience: Previous General Manager or AGM experience in a select-service or full-service hotel environment is preferred.
- Brand Knowledge: Experience with IHG Hotels & Resorts, Hilton Hotels & Resorts and Marriott International is preferred. Candidates without direct experience in all three brands must show the ability to quickly learn their systems, standards and expectations.
- Leadership: Proven ability to lead teams, drive results and manage through change. A servant leader who builds relationships quickly with teams and guests and can influence without authority.
- Operational Expertise: Strong understanding of hotel operations, guest experience, labor management, financial performance and brand compliance.
- Adaptability: Ability to quickly learn new systems, processes and brand standards, and to step into unfamiliar environments and create immediate impact.
- Communication & Problem-Solving: Strong communication, organizational and problem-solving skills; enjoys variety and thrives in changing environments.
- Hands-On Approach: Willing to do whatever is needed to support the success of the hotel.
Schedule & Availability:
- Schedule may include any day of the week and any shift, including mornings, evenings, weekends and holidays when required.
- Assignments may change based on portfolio priorities and hotel needs.
- Flexibility, adaptability and willingness to support wherever needed are critical to success in this role.
Physical Requirements
- Ability to sit, stand and walk for extended periods of time.
- Frequent use of hands for typing, writing and handling office equipment.
- Occasional lifting of items up to 20 lbs.
- Ability to travel between assigned properties in North Carolina and South Carolina; reliable transportation required.
- Comfortable working in both office and on-site hotel environments, across all departments.
Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.