Job Title: Logistics Coordinator and Customer Service Representative Overview: We are seeking a dynamic and detail-oriented individual to join our team as a Logistics Coordinator and Customer Service Representative. This role plays a crucial part in ensuring the seamless coordination of logistics operations while providing exceptional customer service to our clients. The ideal candidate will possess excellent organizational skills, effective communication abilities, and a strong commitment to customer satisfaction.
Responsibilities:
- Logistics Coordination:
- Coordinate and monitor the end-to-end logistics process, including order processing, shipment tracking, and delivery scheduling.
- Collaborate with suppliers, carriers, and internal teams to optimize transportation and distribution efficiency.
- Resolve any logistical issues that may arise during the transportation of goods.
- Customer Service:
- Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipping details, and product availability.
- Address customer concerns and inquiries promptly, ensuring a positive customer experience.
- Manage customer accounts and maintain accurate records of interactions.
- Order Processing:
- Process and confirm customer orders, ensuring accuracy and compliance with company policies.
- Generate and issue invoices for completed orders, ensuring accuracy and adherence to billing policies.
- Work closely with the finance department to reconcile any billing discrepancies.
- Invoicing:
- Create and distribute invoices to customers in a timely and accurate manner.
- Monitor and follow up on outstanding invoices, facilitating prompt payment and resolving billing inquiries.
- Collaborate with the finance team to ensure accurate recording of invoiced transactions.
- Documentation and Reporting:
- Prepare and maintain detailed records of shipments, invoices, and other relevant documentation.
- Generate regular reports on logistics, customer service, and invoicing metrics, identifying areas for improvement and implementing solutions.
- Problem Resolution:
- Proactively identify potential issues in the logistics process, customer service interactions, and invoicing procedures, implementing corrective actions as needed.
- Collaborate with cross-functional teams to address challenges and improve overall service quality.
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.
- Proven experience in logistics coordination, customer service, and invoicing roles.
- Strong understanding of supply chain processes, logistics operations, and billing procedures.
- Excellent communication and interpersonal skills.
- Proficient in using logistics, customer service, and invoicing software/systems.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Problem-solving skills with a proactive approach to addressing challenges.
- Knowledge of relevant regulations and compliance in the logistics and invoicing industries.
- Ability to work collaboratively in a team environment.
- Strong computer skills, including proficiency in Google Suites.
Benefits:
- Competitive salary
- Health and dental insurance
- Retirement savings plan
Max Katz Bag Company is an equal opportunity employer. We encourage candidates from all backgrounds to apply. Only qualified candidates will be contacted for an interview.