JOB SUMMARY
The Planner is primarily involved in production planning andforecasting to ensure a smooth material flow from the plant to the endcustomer. The Planner is responsible forplanning inventory based on statistical data and customer forecasts for majoraccounts.
Essential Functions
Order placement and management:
Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
Work with cross-functional teams, taking the lead to ensure timely deliveries
Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety Personnel
Provide weekly inventory reports for major accounts
Actively participate and lead weekly Planning Meetings and attend weekly Production Meetings
Adhere to all Quality System Policies and Procedures
Customer interaction:
Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction
Team collaboration:
Collaborate with other departments to address customer needs and concerns
Provide guidance and support to junior team member(s)
Documentation:
Maintain comprehensive and accurate records of customer interactions
Track customer inquiries and complaints, maintaining records until resolution
Maintain all documentation requirements for Site ISO 9001:2015 certification
Safety:
Keep work area clean and orderly, follow all company procedures and safety policies
Track customer inquiries and complaints maintaining records until resolution
Actively participate in Daily Toolbox Talk
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
QUALIFICATIONS
Bachelor's Degree in Business, Management or related fieldsis Required
Work Experience
5 plus years of experience in Operations, InventoryManagement, Sales or Customer Service-related field.
At least 2 years of prior experience with shipping in adistribution environment.
Proficiency in operating forklifts and other materialhandling equipment (valid forklift certification is a plus).
Knowledge, Skills and Abilities
Solid understanding of production operations, Quality System Procedures and SOP's, and a good understanding of continuous improvement/LEAN methods.
Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel.
Strong verbal and written communication skills
Planning/Scheduling experience preferred
Root Cause Analysis Techniques
5s Principles
PHYSICAL DEMANDS/WORKING CONDITIONS
Stationary Position/Seated - Constantly
Transport/Lifting - Frequently
Transport/Carrying - Frequently
Exerting Force/Pushing - Rarely
Exerting Force/Pulling - Rarely
Ascend/Descend - Rarely
Balancing - Rarely
Position Self/Stooping - Rarely
Position Self/Kneeling - Rarely
Position Self/Crouching - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Rarely
Feeling - Rarely
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions - Constantly
Coordination - Constantly
Travel Requirements
Estimated Amount BriefDescription
10% Possible travel formeetings at major account site.
Pay Range: $29.00 to $33.00 per hour
The Company is an Equal OpportunityEmployer that complies with the laws and regulations set forth underEEOC.. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability orprotected veteran status. EOE AAM/F/VET/Disability