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Primary Functions: Under the general direction of the Director of IT, assist in the management of efficient and secure data processing throughout the bank. Provide end-user support for all Bank hardware/software with an emphasis on personal computers, phones and portable devices.
Primary Activities
· Serve as the primary lead for the implementation and support of the Bank’s audio, visual, and video conferencing equipment. · Provide help desk support for employees. · Install, maintain, and upgrade hardware and software for technology devices. · Maintain hardware/software asset management records, including exceptions. · Install and troubleshoot printers and other devices. · Provide ad hoc user training as required to help employees effectively utilize the Bank’s systems. · Follow established practices and standards for workstation configurations, naming conventions, and other established procedures. · Maintain and apply a detailed knowledge of technology/cybersecurity policies, processes and procedures. · Work with 3rd party vendors to support hardware and software. · Coordinate the replacement and or servicing of defective hardware. · Participate and provide support to IT projects that involve hardware and software installation, upgrade and migration. · Perform other duties as assigned by the Director of IT.
Staff Activities
- Recognize and demonstrate the Bank’s Core Values:
· We are willing to sweep floors when no one is looking: We value and respect the contribution of each member of the team and work together – even sweeping floors – to support our mutual goals. · We are passionate about our craft: Each day our effort is focused on doing better than the day before. · We are willing to walk a mile to return a lost wallet: Going the distance to do right by our customers and co-workers. · We are candid and kind: Our integrity, built on the trust of our community and among our peers, depends on our ability to communicate with respect, honesty and candor.
- Maintain the highest level of confidentiality of customer transactions and account information.
- Maintain knowledge of services in area of responsibility.
- Maintain basic knowledge of related state and federal banking compliance regulations.
- Maintain required level of quality and quantity of work.
- Demonstrate understanding and adherence to Bank Security procedures.
- Work within procedural limits of position.
- Promote Bank’s image and growth.
- Any other duties or projects assigned by supervisor.
Job Qualifications
· Formal training in computer science, MIS, information systems or related field. A college degree is desirable. · Minimum 1 year experience supporting Windows 7 (or later OS) in a corporate environment. · Basic understanding of TCP/IP and IP addressing, LAN Technology including Ethernet and Ethernet switching, and routing fundamentals is beneficial. · Experience with Banking systems is a plus. · Effective verbal and written communication as well as the ability to quickly identify problems and implement solutions is essential. · Configuration and troubleshooting skills are necessary. · CompTIA A+, Network+ and Security+ certification or related certifications desired.
Physical & Environmental Factors
· Must be able to stand or sit for long periods of time. · Work is normally performed in an office environment with some travel to other branches/departments. · May operate office equipment necessary to perform job function. · Requires lifting and transferring of computers, printers, copiers and other equipment as needed.