The Information Technology Specialist will provide on-site technical support for our Brandon, SD facility. The position serves as the primary local IT resource, supporting end users, computers and mobile devices, Microsoft services, local infrastructure, manufacturing technology and other business systems.
As an Information Technology Specialist, you must be able to:
- Install, configure, maintain, troubleshoot, and repair computers, mobile devices, printers, and other IT equipment.
- Provide end-user technical support and training, resolving hardware, software, account, application, and connectivity issues.
- Administer Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange, including user onboarding and offboarding.
- Provide first-level support for ERP, manufacturing, and other business systems.
- Support local network infrastructure, Wi-Fi, network equipment, UPS systems, cabling, cameras, and connected manufacturing equipment.
- Maintain IT documentation, asset inventories, equipment lifecycle records, and support documentation.
- Coordinate IT issues, projects, and escalations with corporate IT, vendors, and external service providers.
- Follow corporate cybersecurity, access-control, and change management standards.
- Provide occasional after-hours and weekend support for critical incidents, maintenance, deployments, and approved changes.
- Identify and implement improvements to IT reliability, standardization, documentation, and support processes.
- Contribute to broader corporate IT initiatives as local workload allows.
- Other duties as assigned.
Valued skills:
- Technical troubleshooting and problem solving
- Self-motivation
- Attention to detail
- Effective written and verbal communication skills
- Organization
- Collaboration and teamwork
Requirements:
- Relevant degree or equivalent education and experience in Information Technology, Computer Systems, Networking, or related field.
- 3–5 years of professional experience in IT support, systems administration, infrastructure, or a comparable role.
- Strong Windows administration and troubleshooting skill.
- Proficiency with Active Directory Domain Services (AD DS) and Microsoft Entra ID.
- Proficiency administering and supporting Microsoft 365.
- Practical experience with Microsoft Intune or a comparable endpoint and mobile device management platform.
- Strong TCP/IP networking knowledge and hands-on experience with Ethernet, Wi-Fi, IPv4, subnetting, DHCP, DNS, VLANs, switching, routing, and VPNs.
- Ability to diagnose and resolve or appropriately escalate issues.
- Hands-on experience installing, configuring, maintaining, repairing, and replacing computers, mobile devices, printers, scanners, and network-connected equipment.
- Understanding of enterprise cybersecurity fundamentals.
- Experience supporting ERP and other enterprise business systems.
- Ability to maintain accurate technical documentation, asset inventories, configuration records, support history, and change records.
- Ability to work effectively in office, industrial, and manufacturing environments.
- Ability to move throughout office and manufacturing areas and work safety around active production operations.
Assets:
- Relevant experience or training.
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