If you’re passionate about patient care and thrive in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day. In this role, you’ll be on the front lines of patient interaction, providing compassionate service, collecting high-quality specimens, and supporting critical diagnostic testing that helps guide life-changing medical decisions.
Location: Elgin, IL
Pay Rate: $22.35 - $23.95 per hour (based on experience)
Employment Type: Contingent with potential pathway for hire
Schedule: Monday - Thursday, 8:00 AM - 4:00 PM; rotating Fridays and Saturdays, 8:00 AM - 5:00 PM
Why This Role Matters
As a Patient Services Representative II, you'll play a critical role in delivering exceptional patient care while ensuring the accurate collection and handling of specimens for diagnostic testing. Your technical expertise, attention to detail, and commitment to service help support quality healthcare outcomes every day.
What You'll Do
- Perform venipuncture and capillary blood collections for pediatric, adult, and geriatric patients
- Accurately collect, label, process, and prepare specimens for laboratory testing
- Verify patient identification and demographic information while maintaining required documentation
- Explain collection procedures and create a comfortable, professional experience for patients
- Perform clinical and forensic specimen collection and processing following established procedures
- Maintain a safe, organized, and professional work environment
- Travel to and provide coverage at multiple patient service centers and office locations as needed
- Complete administrative tasks, including recordkeeping and data entry, with a high degree of accuracy
What We're Looking For
- A current, up-to-date resume
- High school diploma or equivalent required
- 1-3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections
- Patient Service Center experience preferred
- Medical Assistant or Paramedic training preferred
- Phlebotomy certification preferred
- Strong customer service experience in a healthcare, retail, or service environment preferred
- Keyboarding and data entry experience
- Ability to work independently with minimal supervision
- Strong organizational skills and the ability to manage multiple priorities in a high-volume environment
- Reliable transportation and flexibility to travel between locations as needed
- Availability to work weekends, holidays, overtime, and varying schedules based on business needs
- Ability to meet compliance requirements
- Must be eligible and provide proof of eligibility to work in the US
What's In It For You
- Competitive pay based on experience
- Opportunity to work with a respected healthcare organization
- Gain valuable experience in a fast-paced patient services environment
- Exposure to a variety of patient care settings and specimen collection procedures
- Ongoing training and professional development opportunities
- Potential pathway to long-term employment
Benefits for Manpower Associates (Upon Eligibility)
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.