The Operational Support Specialist- MGPS serves as the primary oversight lead for critical operational processes within ManpowerGroup Public Sector (MGPS). This role manages the end-to-end execution, governance, and continuous improvement of operational workflows that support a highly regulated government contracting environment. The position partners across multiple business functions to ensure processes are compliant, efficient, and executed consistently while maintaining accountability for operational performance, issue resolution, and process integrity.
Job Responsibilities:
- Oversee and manage assigned MGPS operational processes to ensure compliance, accuracy, and timely execution.
- Coordinate and Manage workflow activities across Contracts, Compliance, Finance, Payroll, Talent Onboarding, Placement Management, Technology, Security, and other business functions.
- Serve as the primary point of accountability for process performance, operational continuity, and issue resolution.
- Monitor operational risks, dependencies, and escalations while driving activities through completion.
- Ensure adherence to customer, contractual, regulatory, and internal requirements.
- Maintain and enhance SOPs, process controls, documentation, and operational governance standards.
- Identify opportunities for process improvement, standardization, automation, and increased operational efficiency.
- Support audits, compliance reviews, and strategic initiatives impacting MGPS operations.
- Leverage AI-enabled tools and technologies to improve operational effectiveness, efficiency, and decision-making.
Minimum Required Qualifications/Certifications:
- 5+ years of experience in operations, program administration, government contracting support, workforce operations, or related fields.
- Experience managing complex processes across multiple stakeholders and functions.
- Strong analytical, organizational, and problem-solving skills.
- Demonstrated ability to manage priorities, deadlines, and operational risks.
- Strong communication and stakeholder management capabilities.
- Advanced Microsoft Office skills, particularly Excel.
- Ability to thrive in a highly regulated, compliance-driven environment.
Preferred Qualifications/Certifications:
- Bachelor's Degree.
- Government contracting or public sector workforce solutions experience.
- Experience with Microsoft Dynamics, Costpoint, and workforce management platforms.
- Experience supporting audits, compliance reviews, and operational controls.
- Continuous improvement, Lean, Six Sigma, or project management experience.
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.
