Customer Service Support Boulder, CO $22–$26/hour DOE Full-Time | Onsite Schedule
- Monday–Friday
- 8:00 AM – 5:00 PM Why This Role Stands Out
- $22–$26/hour DOE
- Stable Monday–Friday schedule
- Customer-facing role with variety throughout the day
- Opportunity to work closely with Operations, Production, Engineering, Quality, and Accounting teams
- Fast-paced environment with room to grow
- Strong mix of customer service, order management, and account coordination What You'll Be Doing
- Process and manage customer orders from receipt through shipment
- Review purchase orders and enter information into ERP systems
- Monitor orders throughout production and fulfillment
- Communicate order status, schedules, and project updates to customers
- Resolve customer inquiries related to deliveries, invoicing, order changes, and warranty concerns
- Schedule and participate in customer status meetings as needed
- Partner with Engineering, Quality, Production, and Accounting teams to resolve issues
- Maintain customer account information and pricing records within ERP systems
- Coordinate return authorizations and customer returns
- Support shipment documentation and compliance requirements
- Maintain customer portals and databases
- Assist with process improvement and continuous improvement initiatives
- Cross-train on additional accounts and customer programs What We're Looking For
- Strong customer service experience
- Excellent communication and relationship-building skills
- Strong attention to detail and organization
- Ability to manage multiple priorities simultaneously
- Ability to work independently with minimal supervision
- Strong sense of urgency and follow-through
- Proficiency with Microsoft Office applications
- Ability to solve problems and navigate changing priorities
- Strong written and verbal communication skills Preferred Qualifications
- Bachelor's Degree in Business or a related field
- Customer support, inside sales, or contract administration experience
- Manufacturing industry experience
- ERP system experience
- SAP experience
- Salesforce experience
- Import/export or logistics experience
- Order management experience Additional Requirements
- Must be eligible to work in compliance with ITAR requirements
- Ability to work with confidential customer and business information
- Ability to communicate professionally with both internal and external customers Ideal Background
- Customer Service Representative
- Customer Service Support
- Customer Support Coordinator
- Inside Sales Representative
- Order Management Specialist
- Customer Account Coordinator
- Sales Support Specialist
- Client Services Representative The Bottom Line This is a great opportunity for someone who enjoys building customer relationships, solving problems, and managing the details that keep orders moving successfully from start to finish. If you're organized, customer-focused, and enjoy working in a fast-paced manufacturing environment, we'd love to connect with you.