About Manhead LLC Manhead is a worldwide, full service, merchandise and experiential company creating the global intersection of music, fashion and culture through branded experiences that strengthen the bond between artists and fans. For over thirteen years, Manhead has succeeded as one of the leading, independently owned music/entertainment merchandise companies, specializing in touring, e-commerce, creative, retail, licensing, collaborations, and pop-up shops.
About the role Manhead is seeking an Ecommerce Operations Supervisor to coordinate accurate, timely fulfillment across 50+ Ecommerce stores. This hands-on role oversees daily outbound operations, resolves order exceptions, supports product launches and preorders, and holds third-party logistics partners (3PLs) accountable for reliable execution. This person will work alongside an inbound Logistics Supervisor and coordinate closely with Ecomm Account Managers. They will ensure products are set up correctly, data is synced between Shopify and 3PLs, and customer orders move through warehouse systems as expected. They will proactively identify issues, pursue solutions, and make meaningful improvements to systems & processes. They should strive to deliver excellence to our customers and our clients’ fans. The ideal candidate is organized, resourceful, and comfortable working through detailed operational tasks. They take initiative, follow problems through to resolution, and communicate clearly when priorities shift or additional support is needed.
What you'll do Daily Operations and Fulfillment
- Monitor unshipped orders, identify exceptions and delays, and work with 3PL partners to resolve issues promptly.
- Ensure accurate product setup, packing preferences, and fulfillment instructions
- Coordinate fulfillment readiness for product launches, preorders, and high-volume sales periods. Communicate launch schedules, expected order volumes, deadlines, and shipping priorities to warehouse partners.
- Troubleshoot inventory syncs, order routing, and other system issues. Identify root causes, enlist technical support, and follow through to resolution.
- Communicate with 3PL teams and Inbound Logistics Supervisor to perform timely, accurate preorder holds & releases in Shopify and warehouse systems.
- Respond promptly to urgent fulfillment problems, coordinate resolution, and escalate risks with clear information and recommended next steps.
- Support store launches by configuring Shopify and 3PL connections.
Process Improvement & Partner Accountability
- Monitor 3PL fulfillment speed, order backlogs, accuracy, and responsiveness; raise concerns and follow through on corrective action.
- Work with Customer Support to investigate fulfillment-related escalations and provide accurate, timely updates.
- Identify recurring problems and opportunities to improve daily workflows, both internally and with fulfillment partners.
- Recommend and implement practical improvements that reduce manual work, prevent errors, and improve communication across Production, Tour, and Ecommerce departments.
- Document procedures, maintain checklists, and help establish consistent ways of working across stores and partners.
- Review fulfillment costs and flag unexpected charges or discrepancies for investigation.
Required Qualifications
- 3–5 years of relevant experience in ecommerce operations, fulfillment, or logistics, including hands-on coordination with 3PL or warehouse partners.
- Experience with Shopify and warehouse or fulfillment platforms such as ShipBob, Logiwa, or similar systems.
- Working understanding of product setup, inventory synchronization, order processing, and warehouse fulfillment workflows.
- Strong spreadsheet skills and confidence reviewing operational reports, reconciling information, and investigating discrepancies.
- Ability to independently manage recurring tasks while responding to exceptions and shifting priorities.
- Strong attention to detail, organization, and follow-through.
- Clear, proactive written and verbal communication, including confidence following up with partners and escalating concerns.
- Demonstrated initiative in solving problems and improving how work gets done.
- High standards of excellence and a desire to deliver quality and value to customers
- Comfort working with a hybrid team, including a core Nashville office as well as remote leaders and colleagues.
Qualifications
- Experience supporting preorders, merchandise launches, or multiple ecommerce stores.
- Familiarity with Monday.com and using ChatGPT or similar tools to support daily work.
- Familiarity with integrations and automation tools, with an interest in learning how systems connect.
- Experience with NetSuite or another ERP.
- Experience in music, entertainment, or artist merchandise.
- Nashville based is preferred, but not required.
