We are seeking an experienced, hands-on Resident Manager to lead daily operations at a premier luxury residential community. You will oversee a skilled maintenance and janitorial team, uphold an exceptional resident experience, and serve as the on-site leadership presence that keeps the building running at the highest standard.
KEY RESPONSIBILITIES
Team Leadership & Training
- Hire, train, coach, and supervise the maintenance and janitorial team
- Lead daily huddles, safety meetings, and performance reviews
- Build a team culture rooted in accountability, service, and professionalism
- Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance
- Oversee all maintenance, repairs, and apartment turnovers
- Manage preventive maintenance programs and janitorial schedules
- Conduct regular walkthroughs to ensure compliance and cleanliness
- Track KPIs, forecast inventory needs, and uphold asset and quality standards
Resident Experience & Service
- Resolve escalated service requests with empathy and follow-through
- Oversee move-in orientations and follow-up satisfaction surveys
- Support concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight
- Manage site budgets, approve emergency purchases, and monitor ongoing costs
- Review vendor contracts, track performance, and recommend upgrades
- Ensure all work meets safety, code, and quality expectations
Emergency & On-Call Management
- Coordinate 24/7 coverage for urgent issues and emergencies
- Lead vendor communications during after-hours situations
- Respond calmly and effectively to floods, outages, and escalated service needs
Site Administration & Documentation
- Maintain payroll, scheduling, attendance, and training records
- Ensure contractor compliance with building policies and standards
- Develop systems to support onboarding, SOPs, and knowledge sharing
Cross-Team Collaboration
- Work closely with leasing, concierge, and lifestyle teams
- Align on unit readiness, amenity cleanliness, and VIP service coordination
- Act as the on-site leader in the absence of the General Manager
Requirements
QUALIFICATIONS
- 2+ years of experience supervising maintenance or building operations teams
- Strong leadership, time management, and problem-solving skills
- Experience managing budgets, vendor relationships, and compliance
- Ability to lead calmly and decisively during emergencies
- Proficiency in English and Mandarin or Cantonese, written and verbal (required)
- Comfortable using Microsoft Office and digital maintenance systems
- High school diploma or equivalent required; technical certifications a plus
COMPENSATION & BENEFITS
- Salary: $100,000 – $105,000 annually, commensurate with experience
- On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included
- 32BJ Union benefits package