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Added 13 days ago
Product Line Manager
Magnera Corporation
Charlotte, NC
Added 15 days ago
Quality Lab Technician Manufacturing 7P-7A
Magnera Corporation
Benson, NC
Location: Magnera – Benson, NCShift: 12-Hour Night Shift | Every Other Weekend | Holidays as NeededSchedule: 24/7/365 Manufacturing Facility · This is a 12-hour night shift position - 6:46 pm - 7 am, 2-2-3 shift rotation
Added 23 days ago
On-Site IT Support Technician
Magnera Corporation
Nashville, TN · Old Hickory, TN
Added 26 days ago
Process Engineer
Magnera Corporation
Mooresville, NC
Added 28 days ago
Process Improvement Engineer
Magnera Corporation
Old Hickory, TN · Nashville, TN
Added 1 month ago
Automation Technician
Magnera Corporation
Waynesboro, VA
Added 1 month ago
INDUSTRIAL MAINTENANCE MECHANIC 1ST SHIFT M-F
Magnera Corporation
Benson, NC
Ability to work independently on day shift with minimal supervision
Added 1 month ago
MAINTENANCE TECHNICIAN - 7A - 7P
Magnera Corporation
Benson, NC
Ability to work independently on day shift with minimal supervision · Shift is fixed during the day and follows a 2-2-3 schedule (12-hour shifts)
Added 1 month ago
INDUSTRIAL ELECTRONICS MAINTENANCE TECHNICIAN 7A-7P
Magnera Corporation
Benson, NC
Ability to work independently on a 12-hour fixed day shift schedule · Ability to work in tight spaces and elevated areas throughout 12-hour shifts
Added 1 month ago
Maintenance Mechanic: Night shift (5-2-2-5, 7:00p–7:00a, 12-hr)
Magnera Corporation
Benson, NC
· Shift is fixed at night and follows a 2-2-3 schedule (12-hour shifts) · · Ability to work independently on night shift with minimal supervision
Added 1 month ago
Electronics Technician – Day Shift
Magnera Corporation
Benson, NC
Ability to work independently on a 12-hour fixed night shift schedule · Ability to work in tight spaces and elevated areas throughout 12-hour shifts
Added 1 month ago
Electronics Technician – Night Shift
Magnera Corporation
Benson, NC
Ability to work independently on a 12-hour fixed night shift schedule · Ability to work in tight spaces and elevated areas throughout 12-hour shifts
Added 1 month ago
Process Controls & Automation Technician
Magnera Corporation
Benson, NC
Must be able to work 8-hour day shift Monday through Friday.
Added 1 month ago
QUALITY ASSURANCE ENGINEER
Magnera Corporation
Benson, NC
Added 1 month ago
Team Lead
Magnera Corporation
Mount Holly, NC
Added 1 month ago
ELECTRICAL MAINTENANCE TECHNICIAN
Magnera Corporation
Old Hickory, TN
Ability to work day or night shift, as needed.21
Added 1 month ago
Industrial Electrician
Magnera Corporation
Old Hickory, TN
Must have working knowledge of production and support equipment and related controls
Added 1 month ago
Machine Operator
Magnera Corporation
Mount Holly, NC
Ability to work flexible 12-hour shifts following a 14 day pattern of 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, and then 3 off · Physical ability to stand for the majority of the 12-hour shift
Added 1 month ago
Maintenance Technician
Magnera Corporation
Mount Holly, NC
Added 1 month ago
Mainline Operator
Magnera Corporation
Old Hickory, TN
Employee must have 20/20 vision corrected in both eyes, to discern various color graphics and color matches · Employee must be able to work rotating 12 hour shifts
Added 1 month ago
EXPERIENCED EXTRUDER OPERATORS NEEDED!
Magnera Corporation
Mooresville, NC
Mooresville Magnera is hiring experienced Extruder Operators for night shifts · Must have extruder machine operating experience
Added 1 month ago
Industrial Manufacturing Maintenance Technician
Magnera Corporation
Mount Holly, NC
Added 1 month ago
Process Engineer
Magnera Corporation
Augusta, KY
Added 1 month ago
Machine Operator
Magnera Corporation
Washington, GA
Added 1 month ago
Night Shift Production Supervisor
Magnera Corporation
Benson, NC
Ready to lead the night shift

Magnera Corporation

On-Site IT Support Technician

Nashville, TN, United States
Old Hickory, TN, United States

Apply on careers-magnera.icims.com About employer

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Job details

Apply by: Oct 19, 2027
Posting language: English
Posted: Oct 19, 2026

Original job description

Overview

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

The individual provides first‑line on‑site IT support for assigned locations, acting as an initial point of contact for IT incidents and service requests. The role focuses on delivering timely, customer‑focused support by following established procedures and escalating issues appropriately.

This position supports global service desk teams and local IT colleagues, ensuring internal customers receive effective assistance while maintaining accurate records and adherence to defined service processes.

Responsibilities

· Provides first-line technical support via walk-ups, remote access tools, or telephone guidance.

· Logs, categorizes, prioritizes, and updates incidents and service requests accurately within the prescribed call-tracking system.

· Resolves common and routine IT issues using documented procedures, knowledge articles, and standard tools.

· Escalates incidents and requests that fall outside defined resolution criteria to Level 2 or appropriate resolver groups.

· Supports local on-site activities, including basic hardware setup, peripheral support, and user access requests.

· Ensure all assigned tickets are updated with clear and accurate information to support effective handover or escalation.

· Follows defined service, operating level agreements, and IT processes.

· Maintains awareness of on-site IT assets and supports asset management activities as directed.

· Assists with maintaining knowledge base documentation by identifying gaps or outdated information.

· Participate in daily operations meetings when required.

· Demonstrates a customer-focused approach and maintains positive relationships with on-site users.

Qualifications

Bachelor’s degree or equivalent education preferred; typically, one to three years of experience in an IT support or service desk environment, or equivalent training.
Basic understanding of IT troubleshooting concepts, terminology, and customer support practices.
Ability to follow technical documentation, procedures, and instructions accurately.
Good written and verbal communication skills.

Travel

A valid driver’s license (pertinent to the country of site) may be required. Occasional travel between sites may be necessary.

Computer Skills

Working knowledge of Windows Operating Systems.
Working knowledge of Microsoft Office Suite.
Basic familiarity with Active Directory and user account administration.
Awareness of ITIL principles and IT service management concepts.
Working knowledge of ITSM tools (e.g., SolarWinds Service Desk).
Willingness to learn and develop technical skills.
Multi‑language support is advantageous.

Apply on careers-magnera.icims.com About employer

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