ESSENTIAL DUTIES AND RESPONSIBILITIES\ Salesforce Platform Administration (Financial Services Cloud)\ - Administer the day-to-day Salesforce FSC environment: users, profiles, roles, permission sets, security, page layouts, record types, and validation rules\ - Configure and maintain FSC-specific capabilities to support retail, lending, and relationship-banking workflows\ - Evaluate, test, and deploy Salesforce releases and AppExchange tools; perform regular system audits and prepare for upgrades\ - Maintain data integrity through routine audits, deduplication, and data-quality monitoring\ Analytics, Reporting, and Marketing Automation\ - Design and maintain reports and dashboards in Analytics Studio to track KPIs and support executive and branch-level decision-making\ - Administer Marketing Cloud Account Engagement for marketing automationmanaging lead flows, campaigns, scoring, and alignment between marketing and CRM data\ - Ensure clean, accurate CRM data feeds the Banks broader Business Intelligence and executive reporting\ Platform Backup and Resiliency\ - Administer and maintain the Banks Salesforce backup and recovery solution; monitor backup jobs, verify data recoverability, and perform periodic restore testing\ - Ensure backup and retention practices align with the Banks business continuity, disaster-recovery, and regulatory requirements\ Integrations and Data Movement\ - Serve as the administrator and steward for key integrations between Salesforce and the Banks core banking, loan origination, mortgage, digital banking, and telephony platforms\ - Manage current data-load processes, monitor and resolve data-load errors, and maintain documented procedures\ Business Analysis and Solution Design\ - Partner with business units (Retail, Lending, Marketing, Risk/BSA, IT) to gather, analyze, and document requirements and translate them into scalable solutions\ - Perform gap analysis to determine configuration vs. light code vs. third-party tools; create process flow diagrams, data dictionaries, and user stories with acceptance criteria\ - Build and enhance declarative automation (Flows, validation rules); read and understand basic Apex and SOQL/SOSL to collaborate on more complex solutions\ - Coordinate user acceptance testing (UAT) and manage change and adoption\ Compliance, Security, and Support\ - Apply a security-first, least-privilege approach to protect customer information in a regulated banking environment\ - Maintain auditability, documentation, and retention practices aligned to regulatory requirements; support vendor due-diligence activities\ - Provide user support and training; build and champion a super-user network to drive adoption\ REQUIREMENTS\ - Salesforce Certified Platform Administrator\ - Bachelors degree in Business, Information Systems, Computer Science, or a related field (equivalent experience considered)\ - 2+ years of hands-on Salesforce administration experience, ideally in banking or financial services\ - Proficient with report writing and dashboards creation (Analytics Studio or comparable) and administering marketing automation (Marketing Cloud Account Engagement or comparable)\ - Working knowledge managing data loads/integrations and troubleshooting data-quality issues\ - Demonstrated business-analysis skills: requirements gathering, process mapping, and UAT\ - Excellent communication skills, able to translate between business and technical audiences\ - Extremely organized, ability to multi-task, prioritize, and adapt to change\ - High degree of initiative, dependability, and ability to work independently\ - Must be willing and able to report to Headquarters in Tewksbury five full days a week\ For full job description, please email your resume to Laura.Marshall@masshirelowellcc.com.