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- We are looking for talented friendly individuals for our front desk area! Laid back atmosphere separates us from the rest!
HOTEL RESPONSIBILITIES:
· Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payments
Dive Shop Retail Responsibilities:
Booking/Registering customers who will be on the snorkel/dive boats Understanding and upselling diving equipment & classes to customers (training will be provided) Working with Captains to ensure they have everything they need Replenishing retail items
REQUIREMENTS AND SKILLS
· Work experience as a Hotel Front Desk Agent, Receptionist, or similar role · Customer service positive attitude! · Excellent communication and organizational skills
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The resort operates 7 days a week. We are looking for Openers and Closers. Opening shift is 7:30am - 1:00pm Closing shift is 12:00pm - 7:00pm