Summary
Position Summary
To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional HVAC service reflective of Long's vision, purpose, and core values.
Position Specific Standards
- Willing to attend training courses to advance skills.
- Willing to work hours outside of normal work schedule, if needed.
- Available for support to the team by phone (as needed 24/7).
- Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.
Responsibilities
Responsibilities
- Mentor team leads under his/her care to achieve the desired performance metrics
- Mentor team leads weekly on team’s performance metrics
- Ensure each team leads completes job performance standards to appropriate codes and customer satisfaction
- Complete weekly truck inspections and audits of paperwork and service call checklists.
- Ensure the team lead manages appropriate inventory of parts required for service calls.
- Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
- Support team leads on troubleshooting issues as needed.
- Accountable for department performance and progress toward company goals.
- Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
- Manage department performance metrics including average invoice total, callback ratios and labor margins.
- Train, coach, and mentor team leads, technicians and apprentices.
- Investigate any reported safety issues.
- Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
- Communicate the benefits of Comfort Club Memberships.
- Perform other duties as assigned.
Experience Requirements
Knowledge, Skills & Abilities
- EPA Certified required
- A High School diploma or general education degree (GED) required
- A minimum of four years’ experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues
- A valid driver’s license and approved to drive by Company’s insurance carrier.
- Must be highly organized with good attention to detail and follow through.
- Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
- Excellent customer service skills with desire to exceed customer expectations.
- Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes
- Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Physical Requirements
- Spends majority of time in the office addressing any problem issues and/or administrative needs.
- Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).
- In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
- Often works in tight spaces such as attics and/or crawlspaces.
- In the field, must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
- In the field, may occasionally works from heights up to 15 feet above ground
- In the field, carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow coworker on most jobs
- Have good visual acuity.