Coordinator – Contractor Services
Who you’ll work with:
Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor - we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:
- People: Encouraging the success of our people.
- Trust: Building relationships among ourselves, customers , vendors & other partners.
- Commitment: Continuously striving to deliver high-quality, measurable results.
- Innovation: Providing ideas & solutions for our customers.
What we’re looking for:The Contractor Services Coordinator is responsible for the coordination, deployment, and daily workflow of the Vendor Managed Inventory (VMI) projects as assigned by the manager or supervisor. The coordinator will collect, interpret, and present data gathered from department activities to support the strategic vision and improve the experience for customers, company associates, and team members. This role also focuses on building and maintaining strong customer relationships to ensure satisfaction. What you will be doing as a key player on our dynamic team:
- Analyzes quantitative and qualitative data through observation and hands-on experience to provide recommendations that increase efficiency and effectiveness within the department; takes action to implement recommendations once approved.
- Partners with the manager to determine and monitor progress on key metrics that assess outcomes, ensuring alignment with department objectives.
- Leads and coordinates customer jobsite expectations with Sales and Operations through initial jobsite visits and ongoing communication with the customer’s jobsite contact. Participates in set-up and kick-off meetings as needed.
- Manages VMI processes between internal peers and customers, ensuring project details, needs, and schedules are met.
- Communicates with purchasing, warehouse, operations, and customers on specific details and needs of each project as directed by the manager or supervisor.
- Will participate and help with training of our customers while taking the lead on all training that is completed where the customer performs their work.
- The CSC will help oversee the expectations or SOPs in the field, i.e., replenishing, organizing, conducting cycle counts, etc.
- Compiles project closeout documents in a timely manner, communicating results to stakeholders as needed, reports outcomes and ROI.
- Enhances and clearly communicates the department’s value to stakeholders to improve adoption and customer experience, under the direction of the manager.
- Maintains strong working knowledge of the product offering, operating systems, and jobsite expectations, and synthesizes this understanding to stakeholders as directed.
- Ensures department projects and systems are accurate, maintained, and appropriately reports in a timely manner discrepancies to the manager or supervisor.
- Participates in customer meetings and jobsite visits as requested.
- Resolves customer inquiries promptly, maintaining ongoing communication with customer jobsite contacts; reports trends and recommends process improvements to the manager and supervisor.
- Participates in training opportunities to enhance and maintain personal, product, and system knowledge.
- Responsible for other duties as assigned.
Core Competencies:
- Highly organized and detail oriented
- Excellent interpersonal skills
- Strong customer service orientation
- Strong written and verbal communication skills
- Strong problem solver, solutions oriented
- Takes initiative to explore new ideas and take ownership of new tasks
- Able to work after being given tasks and assignment for day -to-day work and deliverables
- Analytical, critical, and creative thinking
- Data savvy and curious
Experience:
- 1 year in an operations position (Minimum)
- Analytic experience a plus
- Experience in the electrical industry
- Prior working knowledge of a VMI operation program
Education:
- Highschool diploma or equivalent required.
- College Degree or equivalent work experience, Industry Trade School (Preferred)
EEO and Accommodations Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process - please inform our Talent Acquisition team if you require accommodations during the interview process.