Position Summary
Lockhart Cadillac is seeking a motivated, customer-focused Service Advisor to join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience.
The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships.
Key Responsibilities
• Greet customers promptly and professionally when they arrive for service.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform vehicle walk-arounds and identify additional maintenance or service needs.
• Prepare accurate repair orders and communicate recommended services clearly.
• Provide customers with estimates, timelines, and updates throughout the repair process.
• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.
• Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.
• Obtain customer authorization before additional work is performed.
• Keep customers informed of changes to repair timelines, costs, and vehicle status.
• Conduct thorough final reviews of completed work with customers.
• Maintain accurate records and follow dealership policies and manufacturer procedures.
• Deliver a high level of customer service while meeting department performance and sales objectives.
• Promote recommended maintenance and repair services based on the customer's vehicle needs.
• Maintain a professional, organized, and positive work environment.
Qualifications
• Previous automotive dealership or automotive service experience preferred.
• Previous Service Advisor experience strongly preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs and maintenance to customers clearly.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to work well with technicians, management, and other dealership departments.
• Valid driver's license and acceptable driving record.
• Ability to use computers, dealership management systems, and basic office software.
Preferred Experience
• Cadillac, Chevrolet, GMC, or GM dealership experience.
• Experience with dealership service department processes.
• Knowledge of automotive maintenance and repair procedures.
• Experience working with repair orders, estimates, warranty work, and customer-pay repairs.
• Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred.
What We’re Looking For
The successful candidate will be:
• Customer-focused
• Professional and dependable
• Detail-oriented
• A strong communicator
• Comfortable discussing automotive repairs and maintenance
• Motivated by customer satisfaction and department performance
• Able to build trust and long-term relationships with customers
• A team player who works well with technicians and dealership management
Benefits
Benefits may include:
• Medical, dental, and vision insurance
• Paid time off
• 401(k) or retirement plan
• Employee vehicle/service discounts
• Manufacturer and dealership training
• Employee benefits and incentive programs
Benefits and compensation are subject to dealership policies and eligibility requirements.