POSITION SUMMARY
Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
EXAMPLES OF DUTIES
ESSENTIAL FUNCTIONS
Check station before, during and after shift for proper table set-up, teardown, and upkeep.
Greet guests promptly and in a friendly and courteous manner. Address the guest by name every time using 4Core. Upsell with knowledge of liquor, beer, wine, apps, dinners, desserts, and restaurant promotions
Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
Ability to use POS system to accurately provide kitchen and bar with guests order. Able to denote special modifications like allergies, diets, etc.
Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments. Lift trays weighing up to 30 pounds.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages at as necessary and check with guests for overall satisfaction.
Offer and upsell dessert to every guest and offer after dinner drinks and coffee.
Promptly present accurate guest check and accurately process cash, credit card and/or voucher transactions.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Help in clearing and resetting tables.
Perform all assigned Pre and Post shift side work
Perform any general cleaning tasks using standard property cleaning products to adhere to health standards.
Assist in the dining room and other duties as assigned, including cross-training.
Report any suspicious persons or activities to a supervisor immediately.
Discover and responds to customer needs.
Maintains regular and consistent attendance and punctuality.
All other duties assigned by manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, service ware and all menu items and accompaniments.
Ability to remember, recite and promote the variety of menu items.
Basic knowledge of the English language sufficient to understand inquires from customers and communicates preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processed within the property.
Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
Ability to operate beverage, toast equipment.
Ability to transport a maximum of 50 pounds on a continuous basis.
Ability to operate a cash register and demonstrate knowledge of cash handling procedures.
Qualifications
QUALIFICATION STANDARDS
EDUCATION AND EXPERIENCE
Any combination of education, training or experience that provides the required knowledge, skills and abilities.
GROOMING
All associates must maintain a neat, clean and well groomed appearance (specific standards available).
OTHER
Must be of legal age to serve alcohol.
FLSA Designation nonexempt
OTHER
Upon employment all associates are required to comply with the standards, rules and regulations which may be established by the Company and updated from time to time. Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
The Hospitality business functions seven days a week, twenty-four hours a day. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
I have read, or have had read to me the preceding job description. I agree to follow it to the best of my ability.