Suburban Mazda of Troy, Troy, MI 48084
Full time
R120103
Dealership:L0428 Suburban Mazda of Troy
Service Advisor – Mazda of Troy
Business is booming, and we’re growing our team! Mazda of Troy is looking for a motivated, customer-focused Service Advisor to join our fast-paced, high-volume service department. If you thrive on building relationships, delivering exceptional experiences, and maximizing every opportunity, we want to talk to you.
What You’ll Do
As a Service Advisor, you’ll be the key connection between our customers and our service team - ensuring a smooth, transparent, and positive experience from start to finish.
- Greet every customer with professionalism and energy
- Listen, identify, and clearly communicate vehicle concerns
- Perform walk-arounds and recommend maintenance based on customer needs
- Provide accurate estimates, timelines, and upfront pricing
- Write detailed and accurate repair orders in ADP
- Present and explain multi-point inspection results
- Gain approvals for recommended and additional services
- Coordinate with technicians to ensure efficient workflow
- Keep customers informed throughout the repair process
- Deliver completed vehicles and review work performed
- Handle payments and ensure a seamless checkout experience
- Build long-term customer relationships and trust
What We’re Looking For
- Strong communication and relationship-building skills
- Sense of urgency in a fast-paced environment
- Attention to detail and organizational skills
- Comfort with computers, typing, and service systems
- Basic math skills for estimates and transactions
- Valid driver’s license with an acceptable driving record
- Automotive service experience is a plus, but not required for the right person
Why Mazda of Troy?
We’re not slowing down - we’re growing. This is an opportunity to step into a busy shop with steady traffic, strong earning potential, and a supportive team environment.
What We Offer
- Competitive pay with performance-based earning potential
- Medical, Dental, and Vision coverage
- Paid Holidays & PTO
- 401(k) with company support
- Employee Stock Purchase Plan
- Paid Life Insurance & Disability coverage
- Career growth through Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs and employee perks
Additional Requirements
- High school diploma or equivalent
- Must be 18 years or older
- Drug-free workplace
- Equal Opportunity Employer
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!