Linear 1 Technologies is seeking a motivated, customer-focused Tier I Support Desk Technician to join our growing team. This role is perfect for someone with hands-on help desk experience who thrives in dynamic IT environments and enjoys solving problems for a variety of clients. We're looking for someone who is confident in their technical skills, communicates well, and is committed to providing excellent support. As a frontline technician, you will often be the first voice our clients hear, so patience and professionalism on the phone matter as much as technical ability. You'll work alongside experienced engineers and other Tier I IT Support Desk Technicians. You will contribute mostly to daily support tasks across Microsoft 365, VoIP telecom, and entry-level security issues, but you will be challenged with involvement in larger projects as your knowledge and skills grow. ## Key Responsibilities • Provide frontline technical support via phone and email. • Answer and work inbound support calls: log the ticket, troubleshoot, and resolve the issue whenever possible before escalating to a higher-tier technician. • Handle common Tier 1 requests such as password resets, account lockouts, and Microsoft 365 user issues • Work entry-level VoIP/telecom tickets, such as adding or changing extensions, resetting voicemail, and setting up call forwarding • Monitor and manage support queues through our internal HubSpot ticketing system. • Triage entry-level cybersecurity events and escalate them according to procedure • Document actions taken in tickets to support billing and ongoing service quality • Escalate advanced tickets to senior technicians • Troubleshoot and resolve hardware, software, telecom, and network connectivity issues • Act with urgency when a client is down: restore service quickly with a temporary solution if possible while the root cause is investigated, rather than leaving the client without service • Assist with small IT projects and support senior technicians on larger deployments • Communicate effectively with clients, especially when providing guidance or ETA updates • After-hours on-call rotation shared by all technology team members • Learn new technologies quickly and apply them in a remote environment • Coordinate with vendors or third-party service providers when needed •[ ]{times="" new="" roman",="" times,="" serif"=""}