Department: Parts Reports to: Parts Manager & Assistant Parts Manager FLSA Status: Full-Time / Hourly / Non-Exempt
Purpose:
The Delivery Driver supports the Parts Department by delivering parts to customers in a safe, timely, accurate, and professional manner. This position is responsible for operating a company delivery vehicle, assisting with parts handling and organization, maintaining accurate delivery records, and representing Lilley International with a high level of customer service and professionalism. A commercial driver’s license is not required for this position.
Essential Duties and Responsibilities:
Essential duties and responsibilities include, but are not limited to, the following:
- Pull, verify, and load parts accurately and efficiently for scheduled deliveries.
- Deliver parts to customers in a safe, timely, and courteous manner while following all applicable traffic laws and company safety expectations.
- Maintain the cleanliness, organization, and professional appearance of the company delivery vehicle and assigned parts area.
- Ensure company decals, logos, and other identifying materials on the delivery vehicle are properly displayed and maintained.
- Tag parts with accurate customer information and place items in the appropriate bins or staging areas.
- Enter delivery, customer, and parts information accurately into the computer system and process applicable credits as directed.
- Communicate professionally with customers, vendors, supervisors, and team members regarding delivery status, customer needs, and any issues requiring follow-up.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or equivalent preferred. Previous delivery, warehouse, parts, automotive, or heavy-duty truck parts experience is preferred but not required. Knowledge of heavy-duty truck parts is preferred.
- Valid driver’s license required; clean driving record preferred.
- Commercial driver’s license is not required.
- Ability to operate a company delivery vehicle safely and responsibly.
- Ability to read, understand, and follow delivery instructions, customer information, and company procedures.
- Ability to use basic computer systems to enter delivery, customer, parts, and credit information accurately.
- Reliable, punctual, dependable, and able to manage time effectively.
- Strong customer service skills and the ability to communicate professionally with customers and team members.
Knowledge and Skill Requirements:
- Attention to Detail – Ability to complete tasks accurately and thoroughly.
- Customer and Personal Service – Knowledge of principles and processes for providing quality customer service.
- Dependability – Ability to be reliable, responsible, punctual, and accountable.
- Cooperation – Ability to work effectively with others and maintain a professional, cooperative attitude.
- Problem Solving – Ability to identify issues, communicate concerns, and support effective solutions.
- Communication – Ability to convey information clearly and professionally.
- Time Management – Ability to manage daily routes, assigned tasks, and competing priorities efficiently.
Certificates, Licenses and/or Registrations:
A valid driver's license demonstrating a clean driving record is required. Commercial driver's license is not required.
Pay Structure:
Compensation is based on experience, qualifications, licensing requirements, and company compensation practices.
Benefits:
- Insurance benefits begin on the first of the month following 60 days
- 401(k) eligible after 1 year of employment
- Paid time off (PTO)
Work Environment:
This position operates in a parts department, warehouse, customer delivery, and vehicle-based work environment. The employee may be exposed to varying weather conditions, traffic conditions, moving vehicles, warehouse activity, and standard shop or parts department conditions.
Physical Demands:
While performing the duties of this job, the employee may be required to stand, walk, sit, drive, bend, reach, lift, carry, load, and unload parts or related materials. The employee must be able to safely meet the physical requirements of the position, with or without reasonable accommodation.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Training Requirements
As part of the company's commitment to employee development, this position may require travel to attend training programs, certification seminars, and other professional growth opportunities. Training may be conducted locally or may require travel, including overnight stays, based on business needs and job requirements. Participation in mandatory training is a condition of employment.
