Job description:
Company Overview
LifeMed Ambulance is hiring a Call Taker to join our Communications team in Philadelphia, PA. As the first point of contact for incoming transport requests, you'll gather patient information, and coordinate with our dispatch team to ensure timely, high-quality non-emergency medical transportation.
Duties
- Answer incoming calls promptly with professional phone etiquette, providing clear information and assistance to clients.
- Maintain detailed records of calls, client information, and service requests for accurate documentation and analysis.
- Handle outbound calls to confirm upcoming appointments or follow up on service feedback to enhance client satisfaction.
- Collaborate with dispatchers and transportation staff to ensure timely pickups and smooth operations.
Requirements
- Proven experience in call center roles or customer support environments, preferably within healthcare or transportation sectors.
- Excellent communication skills in English; bilingual abilities are highly desirable to serve a diverse clientele.
- Strong data entry skills with attention to detail; proficiency in Microsoft Office and basic computer skills are essential.
- Demonstrated phone etiquette, professionalism, and active listening abilities to address client needs effectively.
- Ability to handle outbound calling tasks confidently while maintaining a friendly, helpful demeanor.
- Previous experience in sales or client services is a plus, along with analysis skills for assessing call patterns or service quality.
Join our team at LifeMed Ambulance where your communication talents will make a meaningful difference! We're committed to fostering an energetic workplace that values your contributions and supports your growth as you help us deliver trusted care to those who need it most.
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Philadelphia, PA 19124 (Required)
Work Location: In person