The associate/assistant care manager assists the care manager to coordinate the care of Life with Dignity’s clients and their families. Work is supervised by a certified care manager.
The associate/assistant care manager helps to implement and monitor the care plan as directed by the primary care manager. The associate/assistant care manager may help arrange for all necessary services and monitor the client in conjunction with the certified care manager.
Education A minimum 5 years in a geriatric or mental health service-related field.
Requirements
- Geriatric Experience: The associate/assistant care manager is aware of the major issues of aging (loss, grief, physical changes, depression, mental status changes) as well as normal changes in health as one ages. Knowledge and experience of interfacing with community resources is required. Experience working in a long-term care setting or hospital is preferred.
- Organizational Skills: The associate/assistant care manager has demonstrated in prior experiences the ability to work independently and manage priorities to meet the standards of practice of an agency or a caseload. Organizational skills include: punctuality, responsiveness, and timely submission of required documents to clients as well as to the agency.
- Team Player: The associate/assistant care manager has demonstrated an ability to work and collaborate with peers (professional, support staff, and external service providers). The associate/assistant care manager will demonstrate a willingness to share responsibility for the well being of all agency clients.
- Technology: A comfort level with word processing and computer functions (e-mail, daily data entry, and billing) and telephone communication systems is required. Additional skills include the ability to effectively operate Word, Excel, and other related software programs.
- Business Acumen: The professional should have a strong sense of understanding that their work, skills, and the company’s team approach to caring for clients is a valuable and billable service.
- General Knowledge: Knowledge, skills, and abilities required for this position include business English, ability to follow company standard operating procedures, type proficiently, and maintain internal records.
- Professionalism: Professional presentation and dress is required as well as the ability to learn quickly and to function as a collaborative team member. The associate/assistant care manager must be able to maintain effective working relationships, maintain confidentiality, interpret and handle routing matters in accordance with established procedures, and follow oral and written instructions.
- Personal Characteristics: The associate/assistant care manager should be willing to ask for help, be organized, able to manage and follow through with paperwork and maintaining client records, good writing and communication skills, thorough, responsible, efficient, responsive, flexible personality and schedule, enjoys driving and has a good driving record, owns a reliable car, enjoys working with people, enjoys working with families, enjoys working in crisis situations, has a knowledge of medical issues, enjoys seniors, has a sense of humor, is calm, good listening skills, energetic, and enjoys having fun at work.