Job Description
Job Title: Assistant Store Manager
Department: Thrift Store
Reports To: Thrift Store Manager
FLSA: Non-Exempt
Summary
The Assistant Store Manager supports the daily operations of the Life Unlimited Thrift Store by providing leadership to staff and volunteers, ensuring excellent customer service, maintaining merchandising standards, and overseeing donation processing and inventory flow. This role serves as the acting manager in the Store Program Manager’s absence and ensures the store environment reflects Life Unlimited’ s mission.
Essential Functions & Responsibilities
- Assist Store Manager in supervising day-to-day store operations, including opening and closing procedures.
- Provide daily direction, coaching, and support to staff, volunteers, and temporary workers.
- Ensure a welcoming environment for customers and donors.
- Train team members in customer service, store policies, and operational procedures.
- Oversee merchandise flow from donation intake to pricing, staging, and sales floor placement.
- Maintain visual merchandising standards and store cleanliness.
- Support loss prevention practices and store security.
- Assist with accurate cash handling, drawer audits, deposit preparation, and reporting.
- Help drive store performance using sales and productivity metrics.
- Support volunteer engagement and scheduling.
- Maintain compliance with safety procedures and operational standards.
- All Other Duties as Assigned
Physical Expectations
- This position requires extended periods of walking and standing with some periods of sitting which is dependent upon the needs and activities of the individuals supported. It may require light to heavy lifting, up to 50 pounds independently, and occasional stooping, kneeling, bending, and/or climbing stairs depending on the needs of the individual supported.
- While performing the duties of this job, the employee is regularly required to stand.
- The noise level in the work environment is typically moderate to high with high levels of distraction.
QUALIFICATIONS
- Be at least 18 years of age, proof of high school diploma or G.E.D or completion of G.E.D within 12 months of employment .
- 2+ years of retail or supervisory experience.
- Strong leadership, communication, and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Computer proficiency, including Microsoft Office.
- Ability to lift 50 lbs and stand for extended periods.
- Must have valid driver’s license.
- Must carry minimum coverage applicable by law for auto insurance
- Must receive seasonal flu vaccination
Other Requirements
Flexibility to work weekends, holidays, and shifts at various Northland store locations. Commitment to Life Unlimited’ s mission.
Equal Opportunity Employer