We are seeking a personable and detail-oriented Junior Account Specialist to help support and manage customer accounts. This position is ideal for someone who enjoys communicating with customers, staying organized, and ensuring questions and account needs are handled accurately and efficiently.
Key Responsibilities
- Assist with the day-to-day management and support of assigned customer accounts.
- Communicate with customers professionally through phone, email, and chat.
- Respond to customer questions, requests, and account-related concerns in a timely manner.
- Maintain accurate customer and account information within internal systems.
- Follow up with customers regarding outstanding questions, information, or account needs.
- Coordinate with internal departments to help resolve customer issues and provide timely updates.
- Document customer interactions and maintain organized account records.
- Build positive customer relationships by providing friendly, dependable, and professional service.
- Assist with general administrative and account management responsibilities as needed.
Qualifications
- Previous experience in customer service, account support, administrative support, or a related position preferred.
- Strong verbal and written communication skills.
- Comfortable communicating with customers by phone, email, and online chat.
- Strong attention to detail and organizational skills.
- Ability to manage multiple customer requests and priorities.
- Dependable, responsive, and customer-focused.
- Comfortable learning new systems and processes.
- Basic Microsoft Office skills, including Outlook, Word, and Excel.
Ideal Candidate The ideal candidate is reliable, organized, professional, and customer-focused. This individual enjoys helping customers, communicates confidently across multiple channels, and can manage account details and follow-up responsibilities while providing a positive customer experience.
Pay Details: $18.00 to $21.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.