Position Summary
Ensure our products and services meet the highest possible level of reliability and customer expectations. Provide technical support for the service centers, sales and field service. Lead the product failure analysis program
Job Functions/Duties
· Support/promote achievement of Quality goals and performance improvement throughout the organization.
· Adhere to ISO: 9000 compliance objectives (where applicable) and ensure that targets are achieved; maintain awareness of the business context and company profitability, including budgetary control issues.
· Conducts Dismantle Inspection Failure Analysis (DIFA) of ESP and related equipment to determine failure root cause.
· Assists in identification of appropriate corrective actions.
· Prepare professional report of DIFA findings.
· Familiarity with metallurgy and chemical analysis as applicable to failure analysis of ESP equipment.
· Acquire and interpret data from remote surveillance monitoring and from surface equipment history files to facilitate analysis of failures and to promote reliability.
· Evaluate applications and well history data to promote efficient application of products and increase run life.
· Evaluate and revise as needed technical procedures and recommend revisions to Engineering Standards in support of Quality objectives.
· Organize data and prepare technical and management system reports as needed.
· Monitor equipment operational performance by gathering relevant data and producing statistical reports.
· Identify and develop engineering solutions for repetitive failures.
· Supports development of localize acceptance tests and inspection criteria in conjunction with Levare Engineering.
· Actively participate in and promote the EHS process and determine appropriate remedial action(s) when necessary.
· Monitor and participate in the ECN process as required.
· Work to solve & communicate any Quality related problems at the service center.
· Use advanced communication skills to interact with clients, sales professionals, engineers, and service center personnel.
· Observes all safety and security procedures and demonstrates proper use of equipment and material at all times.
· Actively promotes HSE awareness and takes action to report/address identified HSE issues.
Qualifications/Education Requirements
· Proficient computer skills with knowledge of MS Office and/or company specific databases.
· Familiar with ISO: 9000 requirements including quality practices and procedures.
· Search and locate Drawings, BOMs, MPIs and other product related documents required to support Service Center Operations.
· Comfortable reading complex blueprints and customer related drawings.
· Extensive experience in the application, trouble-shooting, failure analysis, and assembly / disassembly of the ESP's.
· Bachelor's degree in Engineering or a closely related field required.
· 10+ years of Reliability Engineering or Quality Assurance/Control experience preferred
Working Conditions & Physical Requirements
· Continuously required to move about the facility
· Physical ability to immediately respond to emergency situations.
· Work is mostly in non-climate controlled environment
· Some travel and on call required.
· Continuous standing for long periods of time
· Exposure to shop and field elements such as noise, dust, odors and temperature variations
· Wear appropriate personal protective equipment, including eye and hearing protection, hardhat and safety shoes while in shop environment or on job site.
· This is a safety sensitive position